Application Support Engineer at Altron Bytes Systems Integration

Job Description

• Participation in complete life cycle of support issues from call logging, initial investigation, recreation, SQL scripting for data solutions, testing and liaison with stakeholders regarding delivery of fixes.
• Provide specialised investigation and analysis to ensure data integrity of the provisioning applications.
• Assisting with coordinating and recreating of production issues on test systems
• Assisting with coordinating and running of SQL queries against Oracle databases to extract and analyse billing data
• Understanding client’s business processes and requirements
• Advise and assist with the making of configuration amendments to the provisioning system
• Advise and assist with solutions for temporary workarounds
• Verification of software release items for production implementation
• Answering customer and internal technical billing system related queries
• Review and improve operational requirements relating to the billing system business processes
• Advise and train analyst/support teams with billing system investigations and support processes
• Familiarize and advise on the technical support requirements for major events
• Perform the above on a shift basis
• Participate in the billing support team standby schedule

Education Required:

• 3 year tertiary qualification or a relevant IT qualification

Experience Required:

• 2 years in a junior analyst or senior application support role in an IT support environment

Education

• National Diploma: Information Technology (Required)