Application Support Specialist at Media24 (Pty) Ltd

Job Purpose

The purpose of the role is to ensure the smooth operation of all software applications used by the business. You will act as a bridge between users and technology, troubleshooting issues, providing technical guidance, and keeping everything running smoothly.

Key Responsibilities:

• Serve as an escalation point for difficult problems and complex enquiries.
• Creating reports on project status, including development timelines, and identifying potential problems that may cause delays in completion.
• Identify trends and patterns between diverse support request descriptions and foresee future problems.
• Master various publishing software platforms like manuscript formatting tools, metadata management systems, and e-commerce platforms. Expertise in Bookmaster ERP compulsory.
• Unravel technical mysteries with ease. Diagnose and troubleshoot software issues, fix glitches, and ensure smooth application performance across departments.
• Analyzing systems, auditing, or verifying data and testing.
• Explain complex technical concepts to non-technical users and collaborate effectively with authors, editors, designers, and sales teams.
• Understand data security best practices, implement access controls, and monitor systems for potential threats.
• Automate repetitive tasks, streamline workflows, and build custom scripts to maximize efficiency. Familiarity with scripting languages like Python or VBA is a bonus.
• Analyse usage statistics, generate reports, and identify trends to improve application performance and user experience.
• Stay updated on industry trends, learn new technologies quickly, and be ready to tackle new challenges with curiosity and enthusiasm.

Requirements and experience

• Relevant Post Matric qualification
• At least five years’ experience
• Computer skills
• Advanced knowledge of Excel – Formulas, filtering, VLOOKUP
• In-depth knowledge of Bookmaster ERP modules is compulsory
• B2B Ecommerce Expertise
• Forms master fluency
• Integrator Savvy
• Database queries & reporting
• Familiarity with Publishing APIs

Skills

• Adaptability
• Willingness to learn
• High attention to detail and expert level of accuracy
• Multitasking abilities
• Proactive
• Organizational skills
• Strong troubleshooting and problem-solving skills
• Time management skills
• Working independently and in a team-based structure
• Integrity
• Knowledge of the educational publishing industry will be advantageous.