Application Support Team Lead at Novus Holdings Ltd

Key Duties and Responsibilities    

• Lead and manage a team of Support Specialists to ensure optimal performance, clear role definition, and coherence in deliverables.
• Oversee the maintenance, support, and active monitoring of all applications, ensuring a 99.9% uptime, timely updates, and patching of systems.
• Drive continuous improvement in processes and assist with requirements gathering and development of new systems.
• Ensure compliance with data governance and IT security protocols through regular user access audits and maintaining a risk register.
• Implement troubleshooting procedures and service restorations for systems and peripherals, and analyze technical performance against industry standards.
• Facilitated and sign off on the testing and implementation of new modules and enhancements, ensuring customer satisfaction and system reliability.
• Manage and assisting with the management of IT related projects.
• Prioritize and manage tickets to meet agreed SLA timeframes and facilitate priority board sessions with business stakeholders.
• Responsible for ERP and non-ERP system support, basic network support, and onsite troubleshooting including EUD first line support.
• Actively supporting queries, reconciliations, and issues around Forecasting as well as assisting with general sales reporting reconciliation issues.
• Ensure su?cient team backfill capacity and take accountability for IT stock management, including setting up new EUDs for sta? on Active Directory.
• Any other reasonable ad hoc requests from the CTO within the successful candidate’s skills and abilities.

Educational Requirements    

• Bachelor’s Degree in Computer Science, Information Systems, or other related field / equivalent work experience.

Experience Requirements    

• Proven experience leading and managing teams.
• Extensive systems knowledge of the applications and ERP systems (Syspro) used in a media logistics.
• Extensive experience and knowledge working in a media distribution environment, understanding how the business operates as well as where and how the systems support the relevant business
• Extensive experience in forecasting troubleshooting, reconciliations, requisitions generation and general sales reporting issues and reconciliations.
• Knowledge and experience with technology and application development
• Knowledge of IT governance compliance, cyber and privacy compliance will be
• Knowledge of HTTPS, SQL, REST, SOAP, C#, Python and / or Android Operating system will be
• Solid knowledge and experience in system stack architecture with a reasonable understanding of networking, server infrastructure backup requirements.

Skills and Competencies    

• Excellent leadership qualities and being a hands-on team player.
• Tracking and delegating tasks & team capacity management.
• Requirements gathering.
• Workshop Facilitation, Presentation and report making skills.
• Analytical skills and problem-solving abilities
• Extensive ERP experience
• Android Operating System and landscape
• MS O?ce, including supporting MS Teams & OneDrive
• MS Project + MS Visio / io
• Test management
• High attention to detail
• Knowledge of IT governance compliance, cyber and privacy compliance will be advantageous.
• Knowledge of HTTPS, SQL, REST, SOAP, C#, Python and / or Android Operating system will be beneficial.
• Setting up PCs on Active Directory for end users as well as basic networking troubleshooting & printing support will be beneficial. (Upskilling will be provided)
• Results oriented and self-motivated with a can-do attitude
• Excellent Communication skills (including being able to translate between technical and business jargon).

Deadline:10th April,2026