Area CI Customer Journey Partner at Maersk Line

• As our Area Continuous Improvement Customer Journey Partner, you'll be responsible for anchoring a customer-centric mindset across our Area, ensuring that customer obsession becomes the norm and that we achieve our Net Promoter Score ambition.

What will you be doing?

• You'll be executing and analyzing customer feedback to evaluate the customer experience and identify pain points.
• You'll also be partnering to drive projects that improve the customer experience and key metrics. And, you'll be diving deep to recommend and own solutions to drive outcomes from root-cause analysis, using direct observation, facts, and data.
• But that's not all! You'll also partner with business teams to resolve upstream issues that impact customer experience and maintain up-to-date knowledge of advancements in customer experience, industry standards, changes, and trends.
• You'll create appropriate tools to measure progress against goals and update stakeholders and provide analysis, write-ups, and regular reporting of customer-impacting issues.

What do we require from you?

• Bachelor’s degree and 5-6 years of experience in similar position
• Experience in program management, customer research and analytics, and/or customer experience/success
• Highly structured and analytical
• Process improvement & Project Management skills
• Strong influencing skills
• Result driven combined with the ability to achieve results through people
• International experience, comfortable working in a matrix organization