Current Opportunities at Maersk Line

• You will be responsible for driving the overall capability building of our people in Customer Experience & Execution throughout their employee journey, from onboarding to professional development, while ensuring alignment with strategic business objectives. You will collaborate closely with the global L&D community, area business leaders and HR to develop and execute the L&D strategy and roadmap in line with the organization’s strategic objectives.

Key Responsibilities:

• Develop and execute the L&D strategy and roadmap in line with the organization’s strategic objectives.
• Conduct assessments and analyses to define skill and knowledge gaps and recommend training and development to drive individual and organization-wide capability improvement
• Design and develop programs and learning journey packages, in partnership with the global L&D community, internal subject matter experts and/or external vendors to achieve defined objectives.
• Establish and maintain performance evaluation methods, utilizing metrics to validate knowledge transfer and return of investment.
• Foster a learning culture and generate engagement and adoption of L&D programs through strategic communication and effective stakeholder management
• Facilitate onboarding and trainings in the areas, as needed.
• Create and maintain the local knowledge and learning content repository to promote on-demand learning in local CX & Execution teams.

Who we are looking for:

A highly skilled and creative candidate who can foster a learning culture and generate engagement and adoption of L&D programs through strategic communication and effective stakeholder management. To be considered for this position, you must possess:

• Bachelor’s degree and at least 4-5 years of experience in L&D
• Fluency in L&D content creation
• Strong communication and stakeholder management skills
• Project management and Change management skills
• Awareness or interest in employee development practices and adult learning techniques
• Creativity to support development of innovative learning solutions
• Passion for learning and coaching and how the development of capabilities supports improved business results.

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• As our Area Continuous Improvement Customer Journey Partner, you'll be responsible for anchoring a customer-centric mindset across our Area, ensuring that customer obsession becomes the norm and that we achieve our Net Promoter Score ambition.

What will you be doing?

• You'll be executing and analyzing customer feedback to evaluate the customer experience and identify pain points.
• You'll also be partnering to drive projects that improve the customer experience and key metrics. And, you'll be diving deep to recommend and own solutions to drive outcomes from root-cause analysis, using direct observation, facts, and data.
• But that's not all! You'll also partner with business teams to resolve upstream issues that impact customer experience and maintain up-to-date knowledge of advancements in customer experience, industry standards, changes, and trends.
• You'll create appropriate tools to measure progress against goals and update stakeholders and provide analysis, write-ups, and regular reporting of customer-impacting issues.

What do we require from you?

• Bachelor’s degree and 5-6 years of experience in similar position
• Experience in program management, customer research and analytics, and/or customer experience/success
• Highly structured and analytical
• Process improvement & Project Management skills
• Strong influencing skills
• Result driven combined with the ability to achieve results through people
• International experience, comfortable working in a matrix organization

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• We are looking for an Area CI Partner - Digital Solutions to take our digitalization strategy to the next level! This includes support to Area Customer Experience & Execution on the customer onboarding journey to the self-service features and channels.

Responsibilities:

In this role, you will:

• Work with our Area CX & Execution teams to deploy and organize our digitalization and self-service strategy, ensuring it meets customer needs and is delivered in the most effective way possible.
• Own the pipeline visibility of all digital products, making sure they're performing to their best potential.
• Identify and drive actions for any digital outliers, working closely with CX & Execution teams to ensure these actions are taken.
• Support the teams with training and capability building, so they can provide top-notch support across our digital offerings.
• Feed relevant stakeholders with feedback and requirements around our digital solutions, ensuring we're always improving our services.
• Act as the local anchor for digital-related deployments, including SSIB and E-payments.

Requirements:

To be considered for this position, you'll need:

• A bachelor’s degree and at least 5-6 years of experience in a customer service and digital tools-focused position.
• An excellent understanding of customer experience, putting customer needs at the heart of everything you do.
• To be "digital-driven", with a focus on finding the best digital solutions for our customers.
• Strong influencing skills to bring key stakeholders on board and drive change.
• The ability to articulate the value of different digital solutions to different teams and customers.
• A results-driven mindset combined with the ability to work effectively with others.
• An ability to anticipate and provide digital and technological support to customer needs, always keeping end-to-end customer experience in mind.