Area CI Partner Digital Solutions at Maersk Line

• We are looking for an Area CI Partner - Digital Solutions to take our digitalization strategy to the next level! This includes support to Area Customer Experience & Execution on the customer onboarding journey to the self-service features and channels.

Responsibilities:

In this role, you will:

• Work with our Area CX & Execution teams to deploy and organize our digitalization and self-service strategy, ensuring it meets customer needs and is delivered in the most effective way possible.
• Own the pipeline visibility of all digital products, making sure they're performing to their best potential.
• Identify and drive actions for any digital outliers, working closely with CX & Execution teams to ensure these actions are taken.
• Support the teams with training and capability building, so they can provide top-notch support across our digital offerings.
• Feed relevant stakeholders with feedback and requirements around our digital solutions, ensuring we're always improving our services.
• Act as the local anchor for digital-related deployments, including SSIB and E-payments.

Requirements:

To be considered for this position, you'll need:

• A bachelor’s degree and at least 5-6 years of experience in a customer service and digital tools-focused position.
• An excellent understanding of customer experience, putting customer needs at the heart of everything you do.
• To be "digital-driven", with a focus on finding the best digital solutions for our customers.
• Strong influencing skills to bring key stakeholders on board and drive change.
• The ability to articulate the value of different digital solutions to different teams and customers.
• A results-driven mindset combined with the ability to work effectively with others.
• An ability to anticipate and provide digital and technological support to customer needs, always keeping end-to-end customer experience in mind.