Lulalend is a FinTech company with a belief in the power of small business, making a difference, building a better solution and striving for excellence. We work hard to empower businesses across South Africa with the funds they need to grow. Lulalend offers small business funding of between R20 000 - R250 000 to businesses that have been in operation for ...
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OVERALL PURPOSE
- As a Credit Risk Data Analyst, you will play a pivotal role in analysing and defining the credit risk strategies and driving growth initiatives for Lula. Working within a high-impact team, you will support three core verticals (Credit Modeling, Credit Risk Strategy, and Credit Insights) to transform complex data into actionable intelligence.
- Your primary mission is to design, deploy, and modernize the sophisticated credit risk models and strategies that drive our funding decisions, ensure regulatory compliance, and maximize profitability across the credit lifecycle.
KEY RESPONSIBILITIES:
- Support the development and enhancement of credit models used to inform the funding decision. These include scorecards, affordability, pricing models, take-up models and profit models.
- Monitor and investigate book performance to drive growth and control credit risk.
- Review and define data-driven credit risk policies, strategies, affordability design, test frameworks, offer terms and profit optimization.
THE COMPETENCIES WE’RE AFTER
- A passion to drive positive change in South Africa by growing small and medium enterprises
- Curiosity supported by high levels of analytical thinking/problem solving
- Strong team player that helps us win as one.
- Can work independently with high internal ambition.
- Data access, transformation and aggregation
- Data driven credit risk strategy design, deployment and tracking
- Model development and monitoring will be beneficial
- Understanding of credit risk management fundamentals
- Understanding of small business lending will be beneficial
THE EXPERIENCE WE’RE LOOKING FOR
- Must have a numerical degree (e.g. mathematics, statistics, finance, data science).
- Must have at least 2 years credit risk data analytics experience.
- Must have at least 2 years experience in actively using SQL in data analytics
- Must have at least 2 years experience in actively using Python in data analytics
OUR TECH STACK
- Azure
- Snowflake
- DBT
- Python
- SQL
- Hex
- GitHub
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OVERALL PURPOSE
- As the Head of Data Engineering you will be responsible for leading a core team of data engineers and maturing the data engineering competency, leveraging our modern infrastructure to drive tangible business impact.
- The role is expected to drive the adoption of the best practices and technologies to achieve excellence in data product delivery. You will be accountable for the performance and stability of our production platforms working in collaboration with our engineering and technical operations teams.
- The ideal candidate will be an experienced data engineering leader with a proven track record of leading high performance teams, fostering a culture of innovation and delivering technical solutions which meet the expected business outcomes.
- This is a senior management role and will be a key member of the Technology Management team contributing to the execution of the technology strategy at Lula.
KEY RESPONSIBILITIES:
Data Engineering Leadership
- Lead and mentor a high performing Data Engineering team, fostering a culture of delivery and continuous improvement.
- Direct line management of Data Engineers, Analytics Engineers & Machine Learning Engineers.
- Drive quality throughout the systems development lifecycle, ensuring that data engineering principles and best practices are being adhered to resulting in scalable solutions that meet security, performance and programming standards.
- Contribute as a key member of the Technology Management team collaborating with all members to ensure that we deliver a world class experience to our customers.
Strategic Planning and Delivery
- Articulation and delivery of a data strategy which considers the factors of people, process and technology aligned to our technology and business strategies.
- Translate business requirements into technical roadmaps, ensuring that our data infrastructure (Snowflake) is leveraged to support key initiatives such as AI-driven growth and internal platform modernization..
- Research and implement new software technologies that benefit our customers and give us a competitive edge.
- Partner with business stakeholders to understand their data needs.
- Collaborate with Product and Engineering to deliver against all agreed roadmaps.
- Oversee the design, development, and maintenance of scalable data pipelines and infrastructure to support the organization's data needs.
- Report on team activities, and ensure accurate planning and time estimation of data engineering work
- Manage budgets and capacity to support delivery.
- Manage key third party suppliers ensuring they are performing and delivering to SLO’s and SLA’s.
Compliance and Regulatory Oversight
- Stay abreast of relevant data privacy laws, regulations, and industry standards, ensuring the organization's data practices remain compliant.
- Develop and maintain policies and procedures for data handling, access controls, and data retention in accordance with regulatory requirements.
- Work closely with legal and compliance teams to address any data privacy or security issues and drive continuous improvement in compliance practices.
Data Governance
- Establish and maintain a framework for data governance, including data quality standards, metadata management, and data classification.
- Define roles and responsibilities for data stewardship and ensure accountability for data management practices throughout the organization.
- Implement tools and processes to monitor and enforce compliance with data governance policies and standards.
THE EXPERIENCE WE’RE LOOKING FOR:
- Degree in a quantitative field (Mathematics, Computer Science, Engineering, Statistics or equivalent). Masters an added bonus
- 8 - 10 Years + data engineering experience, deep understanding of data management principles, data architecture and ELT processes with hands-on experience in building and managing data pipelines utilising continuous integration
- 3-5 Years experience in a leadership role overseeing data engineering, compliance, and governance functions within a technology-driven organization (advantageous)
- In depth experience of building and supporting high performing/scaling cloud based data platforms
- Proven track record of leading successful migrations of key components within the data stack, ensuring minimal disruption and optimal performance.
- Experience in deploying operational embedded data products for business process efficiencies through data activation and ML Ops
- Demonstrated experience collaborating with embedded analysts through data mesh or lakehouse architecture, ensuring analyst empowerment while maintaining standards
- Demonstrable experience working with Azure, Snowflake and DBT (highly advantageous)
- Strong knowledge of data privacy regulations such as POPIA, GDPR, etc., and experience implementing compliance programs to ensure adherence to these regulations.
- Demonstrated expertise in developing and implementing data governance frameworks, including data quality management, metadata management, and data classification.
- Experience working closely with a product team and within an agile environment
- Experience defining and executing on a data strategy (advantageous)
- Financial services and banking experience (advantageous)
Our Tech Stack
- General: Snowflake, Azure, AzureSQL (MSSQL), Postgres
- Data Engineering: Airbyte, Airflow, CDC, Event Streaming (kafka or similar)
- Analytics Engineering: DBT Cloud, DBT Core
- Machine Learning Engineering: Azure ML, Terraform
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OVERALL PURPOSE
- We're looking for a Senior Analytics Engineer to join our data team. You will be a technical leader, focused on building a reliable, governed, and high-impact dbt analytics layer.
- As a member of the Data team, your primary focus will be to combine raw information from different sources to create consistent and consumption-ready formats. More specifically, you will need to construct and test architectures that enable data extraction and transformation for predictive or prescriptive modelling.
RESPONSIBILITIES
- Design new and own the end-to-end analytics layer and establish data governance standards (data tests, data quality and semantic layers).
- Define and enforce high modeling standards and best practices for dbt and source control workflows.
- Convert complex, ambiguous business challenges into clear, actionable metrics and models.
- Partner with business stakeholders to align data delivery with strategic objectives and present technical work clearly.
- Coach and guide intermediate engineers, actively shaping the team's technical roadmap.
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
- 5+ years in Analytics/Data Engineering.
- Expertise in dbt and advanced SQL.
- Expert experience with one modern cloud warehouse (e.g., Snowflake, Google BigQuery, or Amazon Redshift).
- Experience with an orchestrator (e.g., Apache Airflow, Dagster, or Prefect) for managing dependencies outside of dbt.
- Expert in BI tool administration and semantic layer design (e.g., LookML).
- Demonstrated experience designing and implementing data contracts and semantic layers.
- A track record of high-impact, business-aligned data solutions.
- Proven ability to lead projects, manage stakeholder expectations, and mentor team members.
- Experience with system design - keeping performance and efficiency in mind, whilst aware of trade-offs.
- Prior experience or a strong interest in the FinTech space.
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ROLE OVERVIEW
- You’ll work at the intersection of data science and engineering to build, deploy, and scale machine learning systems. This includes improving ML infrastructure, designing reliable real-time data systems, and ensuring models run efficiently and reliably in production.
ROLE RESPONSIBILITIES
- Consult with data scientists on training machine learning models
- Support improvements and additions to the ML infrastructure, including getting your hands dirty with data engineering and DevOps engineering
- Design systems to meet throughput and latency requirements
- Implement NFRs (Non-Functional Requirements) to ensure a high degree of system reliability
THE SKILLS AND EXPERIENCE WE ARE LOOKING FOR
- Prior experience with productionising ML systems is a must.
- Prior experience training machine learning models is highly desirable.
- Advanced knowledge of Python and familiarity with SQL.
- Good working knowledge of Terraform for Infrastructure as Code (IaC)
- A solid understanding and hands-on experience with real-time and event-driven systems such as Kafka, Kafkaconnect, Pub/Sub.
- Solid experience with Kubernetes, docker, deployment types (canary, blue-green etc.)
- Experience with setting up CI/CD systems using tools such as CircleCI, drone, Github actions, ArgoCD.
- Working experience with Big Data technologies such as Spark, Dataflow, and Flink.
- Experience with system design - keeping performance and efficiency in mind, whilst aware of trade-offs.
- Experience applying software engineering rigor to ML, including CI/CD/CT, unit-testing, automation etc.
- Hands-on experience with some MLOps tools such as KubeFlow, DVC, MLFlow.
- Experience with cloud providers, such as GCP, AWS, or Azure
- Prior experience or a strong interest in FinTech space
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OVERALL PURPOSE
- As a Senior DevOps Engineer, you will play a critical role in optimizing our software development and delivery processes by leveraging DevOps tools and services, and creating an excellent developer experience.
- You will work closely with cross-functional teams, including software developers, QA engineers, and IT operations, to streamline workflows and improve overall efficiency.
- Your expertise in Azure infrastructure, CI/CD pipelines, and automation will be instrumental in achieving our business goals and maintaining a stable and scalable development environment.
KEY RESPONSIBILITIES
Developer Environment Management:
- Plan, Architect, deploy, and maintain infrastructure, ensuring high availability, scalability, and security.
- Implement resource management and optimization strategies to control costs and maximize efficiency.
- Work with our Infrastructure and Site Reliability team to ensure effective monitoring is in place and proactive resolution of issues.
CI/CD Pipeline Management:
- Design and implement efficient continuous integration and continuous deployment (CI/CD) pipelines for software projects.
- Collaborate with development teams to ensure seamless code integration, automated testing, and smooth deployment processes.
- Improve and optimize existing CI/CD workflows to enhance software delivery speed and reliability.
- Ensure repository maintenance, including review process and pipeline triggers.
Infrastructure Automation:
- Drive the automation of infrastructure provisioning, configuration, and management processes using Infrastructure as Code (IaC) techniques.
- Promote the adoption of configuration management tools to ensure consistency across environments.
Security and Compliance:
- Work closely with all teams to implement best practices for securing Azure resources and maintaining compliance with industry standards and regulations.
- Conduct regular security assessments and perform risk mitigation measures as necessary.
Collaboration and Communication:
- Collaborate with cross-functional teams, including Engineers, QA, Infrastructure and operations, to streamline workflows and foster a DevSecOps culture.
- Communicate effectively with stakeholders to provide updates on project status, challenges, and improvements.
Subject Matter Expert:
- Be the technical point of escalation for the DevOps team and business as a whole for our Azure environment.
- Work closely with the DevOps Team Lead to develop training plans and materials for the team.
- Provide technical mentoring to junior team members.
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
- Matric certificate or equivalent
- 5+ years of experience in Azure cloud architecture, implementation, and management
- Demonstrated expertise in building and managing CI/CD pipelines with Azure DevOps and GitHub actions.
- Good understanding of implementing security and code quality tools such as SonarQube
- Strong knowledge of Infrastructure as Code (IaC) concepts and hands-on experience with tools like Terraform
- Working knowledge of cloud application configurations.
- Proficient in scripting and automation using languages
- Experience with containerization technologies like Docker and orchestration platforms like Kubernetes
- Familiarity with Agile and DevOps methodologies
- Azure certifications, such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure DevOps Engineer Expert, are a plus
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OVERALL PURPOSE
- Our platform is the market leader in online business lending, is based on the Microsoft stack and is hosted in the cloud.
- We are looking for a motivated Senior Software Engineer to join our dynamic, vibrant and energetic Engineering team. The successful candidate will be required to contribute towards system architecture, technical decision making, planning and development of platform features and advance our platform to the next phase of operation and functionality.
- The application is the market leading online small business lending platform which incorporates all aspects from multiple API integrations with other fintech platforms to advance business logic around risking, pricing and machine learning prediction for quick turnaround funding offers.
- In addition, the successful candidate will be required to mentor junior Developers and be an active member of code reviewing sessions. Furthermore, taking responsibility for project delivery and system maintenance.
This role will expose you to several aspects of software development, service provider integrations, full stack technologies, project responsibility and team mentorship.
Responsibilities will include:
- Extend and maintain existing and new software systems on the Lula platform (and/or Lula white labeled/partner platforms)
- Project scheduling, planning reporting and analysis tasks
- Planning, estimating, and continuously improving code quality, system design and processes
- Work with the business to understand and implement complex requirements
- Technical advice and system architecture
- Driving Engineering Excellence within Lula
- Collaboration between product delivery teams
- Mentorship of more junior team members
- Technology research and keeping a constant eye on changing industry ideas and practices, and monitoring emerging technologies
- Participation in technical architecture/problem resolution sessions
- Work in an agile environment, assisting in the move towards Continuous Deployment
THE COMPETENCIES WE’RE AFTER
- Full stack development exposure
- Ability to mentor more junior team members
- Efficiency and optimisation driven
- Analytical thinker
- Problem solver
- Attention to detail
- Innovative
- Advanced communication skills
- Team player
- Knowledge sharing
- Interest and passion for technology
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
- A relevant tertiary level qualification (BSc in Computer Science, BTech, BEng), or equivalent
- Honours and/or Master’s degree an added advantage
- 6+ years experience in object oriented development (Preferably C# or Java)
- Solid experience in test-driven development
Exposure to any of the following
- architectural design principles
- secure coding practices
- front-end scripting technologies (Javascript, Jquery, React)
- API design, with a OpenAPI preference
- micro-services and/or service oriented architecture
- cloud based environments (Preferably Azure)
- CI/CD pipelines (eg. Github Actions)
- database design
- Agile development
- source control (e.g. GitHub) and branching strategies
- Containerisation technologies (eg. Docker)
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OVERALL PURPOSE
- We are seeking an experienced Site Reliability Engineering Lead to lead, mentor, and grow our SRE team. The ideal candidate will have a deep understanding of Microsoft Azure, cloud computing, and distributed systems.
- As the SRE Lead, you will be responsible for the overall strategy and execution of our SRE function. You will guide your team to monitor, maintain, and improve our Azure-based infrastructure and applications, ensuring their reliability, scalability, and security.
KEY RESPONSIBILITIES:
- Lead, mentor, and develop a high-performing SRE team, fostering a culture of ownership, collaboration, and continuous improvement.
- Manage the team's performance, including setting clear goals, conducting regular 1:1s, and supporting career development.
- Collaborate with the software engineering manager on the recruitment process to grow the SRE team, ensuring a high bar for technical skill and cultural fit.
- Own and manage the 24/7 on-call rotation and incident response process, acting as a key escalation point and driving effective root cause analysis (RCA) and remediation plans.
- Define and drive the SRE technical roadmap, partnering with Engineers, DevOps , and SecOps to build and manage highly available, scalable, and resilient architectures on Azure.
- Oversee the platform's monitoring and alerting strategy, guiding the team to build a holistic view of infrastructure and application performance using tools like Azure Monitor.
- Champion automation by directing the team's development of scripts and tools to streamline deployment and management of Azure services.
- Drive platform optimisation by analysing performance metrics and evaluating new Azure features and services to improve workflows.
- Ensure the security of the Azure infrastructure by enforcing security policies and best practices in partnership with the SecOps team.
- Foster a culture of delivery, continuous improvement and innovation within the SRE team, encouraging experimentation
THE EXPERIENCE WE’RE LOOKING FOR
- Matric certificate or equivalent.
- 5+ years of experience in a senior SRE, DevOps, or Cloud Infrastructure role, with deep knowledge of maintaining Azure infrastructure.
- Minimum 2+ years of formal people management and leadership experience.
- Demonstrable experience leading incident response and root cause analysis.
- Strong understanding of Azure services such as Web Applications, Functions, and Application Gateways.
- Strong experience with automation tools such as PowerShell, Azure CLI, and ARM templates.
- Deep experience with monitoring and logging tools such as Azure Monitor, Grafana or similar, Log Analytics, Application Insights, and Logic Apps.
- Excellent troubleshooting, problem-solving, and strategic planning skills.
- Azure certification(s) preferred, such as Azure Administrator Associate.
- Strong familiarity with DevOps practices and tools such as Jira and OpsGenie
Our Tech Stack
- Cloud Platform: Microsoft Azure
- Automation & IaC: Azure CLI, Python, Azure DevOps, GitHub and Terraform.
- Monitoring & Observability: Azure Monitor, Log Analytics and Grafana.
- Operations & Incident Management: Jira, Sentinel and OpsGenie.
- Dev Stack: .NET, React, MS SQL
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- Lula is hiring a Customer Insight & Data Analytics Manager to drive commercial and marketing insights across the full growth engine from brand and demand generation through to CRM and lifetime value.
- The role will be within Marketing & Growth, where you will be a strategic partner to the Head of Marketing, Product, and Credit teams, ensuring all investments are optimised through robust measurement.
- The Customer Insight & Data Analytics Manager will serve as the vital bridge between brand awareness and revenue outcomes, translating complex data into actionable strategies that de-frictionalise the SME application journey.
Key responsibilities:
Strategic Insight & Market Intelligence
- Customer Research: Lead the insight agenda to understand SME owner pain points, decision drivers, and barriers to application.
- Brand Tracking: Design and manage brand health metrics, creative effectiveness studies, and usability research to refine market positioning.
- Strategic Partnering: Act as a key advisor to the Head of Marketing, Product, and Credit teams to support new propositions and market expansion.
Full-Funnel Performance Analytics
- Funnel Optimisation: Map and analyse the end-to-end journey from initial awareness (ATL) through to credit disbursement to identify friction points.
- Conversion Strategy: Partner with Performance and Product teams to optimise landing pages, application flows, and channel mix based on behavioural data.
- Investment Guidance: Provide data-led recommendations on media spend and channel prioritisation to maximise ROI.
Measurement & Attribution Frameworks
- Brand Impact: Quantify how upper-funnel activities (partnerships, sponsorships, and PR) contribute to downstream pipeline and mental availability.
- KPI Ownership: Define and maintain core marketing, customer, and brand KPIs to ensure consistency across dashboards and operational reporting.
- Data Governance: Collaborate with Data Engineering and BI teams to enhance data quality, pipeline efficiency, and insight accessibility.
CRM & Lifecycle Analytics
- Retention & Growth: Evolve the measurement framework for the customer lifecycle, focusing on onboarding, repeat borrowing, and product usage.
- Segmentation: Develop and maintain sophisticated customer segments for personalised journeys, cross-selling, and retention initiatives.
- Experimentation: Support 'test-and-learn' programmes and A/B testing across CRM and lifecycle journeys.
Leadership & Capability Building
- Team Development: Lead and mentor analysts and insight specialists to uplift analytical maturity within the Marketing and Growth functions.
- Evidence-Based Culture: Champion a culture of experimentation and data-backed decision-making across the organisation.
- Executive Reporting: Produce high-level performance readouts and frameworks that link marketing activity directly to revenue and approval quality.
Skills and Competencies:
- Matric or grade 12 equivalent is required.
- Bachelor’s or Master’s degree in a quantitative field Statistics, Mathematics, Economics, or Data Science) is advantageous.
- 7+ years of experience in customer analytics, marketing analytics, or commercial insight roles.
- Proven track record in digital acquisition funnels and performance marketing environments.
- Expert SQL skills and high proficiency in modern BI tools such as Looker, Power BI, or Tableau.
- Deep understanding of digital analytics, specifically funnel/journey analysis, attribution, and incrementality.
- Experience in Fintech or regulated financial services is highly advantageous, especially with high-consideration products.
- Technical experience working directly with CRM systems and Customer Data Platforms (CDPs).
- Strong commercial judgment with the ability to connect data insights directly to application volume, conversion rates, and lifetime value (LTV).
- Strategic storytelling and executive communication skills, capable of translating complex data into clear, actionable recommendations.
- Naturally curious about customer behavior, with a pragmatic and outcome-focused approach to problem-solving.
- Highly collaborative nature, comfortable influencing and challenging assumptions across Marketing, Product, Credit, and Operations teams.
- Proven leadership capability to mentor analysts and uplift analytical standards across the broader growth function.
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OVERALL PURPOSE
- The Growth Marketing Manager is responsible for designing and executing data-led growth initiatives that increase acquisition and conversion across funding and banking products. This includes website optimisation, conversion rate improvements, managing paid digital agencies, and supporting brand-aligned campaigns that drive measurable pipeline impact.
KEY RESPONSIBILITIES:
Growth & Funnel Strategy
- Plan and execute full-funnel initiatives that drive demand, acquisition, and conversion.
- Identify and resolve potential bottlenecks within the customer conversion funnel.
- Partner with Sales and Product to understand signals that indicate quality leads and opportunities to remove barriers and attract high-quality leads.
Website & Conversion Rate Optimisation (CRO)
- Own website performance as a conversion engine.
- Analyse user behaviour (heatmaps, funnels, scroll depth, drop-off) to identify friction points.
- Scope and run A/B tests for landing pages, forms, and copy variants.
- Brief UX and content teams on improvements that will reduce friction.
- Maintain a CRO experimentation backlog and report learnings.
Paid Digital Agency Oversight
- Work with the media agency to set and deliver against growth targets and budgets, optimise audience segmentation and messaging, review creative variants and performance insights and, ensure strong attribution clarity and ROI.
- Drive accountability in accordance with cost efficiency and funnel quality.
Brand-Aligned Campaign Delivery
- Ensure growth campaigns are consistent with brand tone and visual identity.
- Work with internal creative and content teams to ensure clarity and relevance of assets.
- Support product launches with tailored landing pages and acquisition flows.
Experimentation & Analytics
- Test new channels, partnerships, targeting approaches, and content formats.
- Set hypotheses and success criteria before campaign launch.
- Track and interpret performance using analytics dashboards (GA4, Looker/Data Studio).
- Share insights, trends, and recommendations through monthly or post-campaign reports.
Cross-Functional Collaboration
- Partner closely with Product on feature positioning, Sales on the quality of leads , CRM on nurture journey alignment and Data & Insights on segmentation, audience targeting and insights.
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
- 4–7 years in growth marketing, digital marketing, or performance roles.
- Demonstrated experience improving website conversions.
- Experience managing paid channels via agencies.
- Exposure to brand messaging and campaign delivery.
- B2B SaaS, fintech, or complex product experience beneficial.
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- Lula is hiring a Product Owner. In this role, you’ll work alongside various business stakeholders to validate and document requirements for the engineering team to execute against, while collaborating closely with Business Operations to ensure successful delivery and business readiness for new features on our Credit Platform.
- You will collaborate closely with our Engineering team to oversee the product backlog, resolve obstacles, and adjust plans as needed to deliver a top-tier product. Additionally, working with our Delivery Teams will be crucial to guarantee that Lula products are released on time and reliably, with a strong emphasis on innovation.
KEY RESPONSIBILITIES:
- Evaluate business ideas by assessing business value and urgency.
- Develop business cases with business teams and senior product team members to determine commercial, operational and technical feasibility of ideas.
- Managing the product backlog, prioritizing in line with business objectives by determining and managing budget, scope and time constraints.
- Overseeing the development of our products by playing a key role in planning and design (with our UX/UI team).
- Stakeholder management - you are the link between stakeholders and our Engineering team, ensuring buy-in and the delivery of clear instructions and deliverables for our Developers.
- Adopting a mindset of product iteration, responsible for evaluating progress at each stage of the development process.
THE COMPETENCIES WE’RE AFTER
- Confident decision-maker
- Ability to execute and get things over the line for internal and external customers
- Strong collaboration skills and a passion for working with people
- Positive, high energy and committed to the mission and our values
- Strong analytical and problem-solving skills
- Knowledge of customer desires and behaviors
- Willingness to roll up your sleeves in a start-up, entrepreneurial environment
- Excellent stakeholder management skills
- Exceptional organisational and time management skills
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
- Bachelor degree in a relevant field or equivalent
- Product owner certification would be advantageous
- 2-3 years experience as a Product Owner, ideally within a start-up or high-growth company
- Experience with platform/backend projects.
- Managing and building out a backlog with a focus on iterative and continuous delivery
- Hands-on experience working with Engineering teams in an Agile environment
- Experience building products iteratively by applying lean principles and focusing on MVPs
- Understanding of agile development process
- Technical acumen and genuine passion for technology
- Understanding of core concepts related to UI/UX design
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- Lula is hiring a Senior Business Analyst to provide deep analytical leadership across our product initiatives. In this role, you will ensure complex business problems are translated into scalable, high-quality product solutions while improving Lula’s analytical standards, documentation practices, and product discovery capabilities. Working across multiple product squads, you will also mentor Business Analysts to improve analytical quality and delivery impact.
KEY RESPONSIBILITIES:
Discovery & Analysis
- Partner with PMs/POs to understand strategic goals, define success metrics, and prioritise high-impact problems.
- Analyse current systems, data, and business processes to identify inefficiencies and opportunities for improvement.
- Build clear business cases and PRDs supported by data and stakeholder input.
- Translate business objectives into clear, detailed functional and non-functional requirements.
- Maintain a centralised, version-controlled repository of process maps and requirements documentation.
- Lead complex discovery initiatives across multiple teams
- Define analytical frameworks and discovery standards
- Support PMs with strategic opportunity sizing
- Mentor BAs in building business cases and PRDs
Stakeholder Alignment
- Act as a trusted liaison between Product, Engineering, Compliance, Operations, Finance, CX, Sales, and Partnerships.
- Facilitate requirement workshops, ensuring cross-functional alignment on scope and impact.
- Convey trade-offs and dependencies in clear, outcomes-focused language.
- Continuously gather feedback and reflect it in product decisions.
- Represent Product in cross-functional initiatives
- Facilitate complex stakeholder negotiations
- Communicate analytical insights to leadership
Solution Design & Validation
- Collaborate with UX/UI designers and engineers to co-create practical and valuable solutions.
- Participate in UAT planning, validation, and documentation.
- Ensure releases meet specified requirements and business objectives.
- Support post-release performance reviews to determine if expected outcomes are achieved.
- Ensure solutions scale across product areas
- Challenge solution designs to ensure business outcomes
Continuous Improvement
- Identify and document opportunities to improve efficiency and reduce manual effort.
- Maintain and update “as-is” and “to-be” process flows.
- Support the development of Lula’s product documentation standards and knowledge base.
- Promote data-driven product decision-making through structured insights and impact tracking.
- Define BA documentation standards
- Improve product discovery practices
- Lead knowledge sharing
Analytical Leadership
- Mentor and coach Business Analysts
- Improve the BA competency within the Product team
- Establish templates, frameworks, and best practices
- Support hiring and onboarding of new BAs
- Review critical requirements before development begins
THE COMPETENCIES WE’RE AFTER
- Strong analytical and structured problem-solving skills.
- Excellent written and verbal communication; capable of simplifying complex concepts.
- Strong stakeholder management and facilitation abilities.
- Understanding of product lifecycle and agile delivery principles.
- Ability to translate between business, technical, and compliance viewpoints.
- Familiarity with SQL or analytical tools (preferred).
- Knowledge of financial services, lending, and banking operations.
- Ability to lead complex cross-team discovery initiatives
- Strong systems thinking and architectural awareness
- Capability to mentor analysts and improve team practices
THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR
- Bachelor’s degree in Business Administration, Computer Engineering, Information Systems, or a related field.
- Professional certification such as CBAP, CCBA, or PMI-PBA; advanced methodology certification (e.g., CSPO or SAFe Agile) is highly advantageous.
- 7–10 years of experience in business analysis, with at least 3 years in a senior or lead capacity within a product-led environment.
- Proven track record of managing end-to-end requirements for large-scale, high-complexity digital transformation projects.
- Strategic Product Discovery: Experience leading cross-team discovery initiatives to identify inefficiencies and define high-impact problem statements.
- Advanced Elicitation & Opportunity Sizing: Expertise in GAP analysis and data-driven business case development to support Product Managers.
- High-Fidelity Documentation: Mastery in drafting airtight PRDs, User Stories, and non-functional requirements to minimise engineering rework.
- Visual Modelling & Systems Thinking: Proficiency in BPMN 2.0 and UML to map complex 'as-is' and 'to-be' architectures.
- Cross-Functional Stakeholder Influence: Ability to facilitate complex negotiations across Engineering, Compliance, Finance, and Sales to achieve consensus and sign-off.
- Outcome Mapping & Validation: Skill in defining measurable success metrics (KPIs) and leading UAT to ensure solutions meet business objectives.
- Analytical Leadership & Mentorship: Experience establishing BA centres of excellence, defining documentation standards, and coaching junior analysts through peer reviews.
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OVERALL PURPOSE
- As the Technical Operations Manager at Lula, you are responsible for the holistic success of IT service delivery. You will provide strategic leadership to the Technical Support and Helpdesk teams, ensuring they are empowered to deliver a first-class customer experience through reliable tools and efficient support.
- Beyond internal team management, you oversee the performance of critical vendors to ensure alignment with organizational goals and adherence to strict SLAs.
- Your role is critical in maintaining the stability, security, and scalability of the platform our customers use every day.
KEY RESPONSIBILITIES:
Internal Team Leadership & Strategy
- Supervise and mentor the Technical Support Manager and Helpdesk Manager, setting clear goals and conducting regular performance reviews.
- Partner with the CIO to develop and implement strategies for improving technical support processes and service delivery.
- Conduct regular training sessions to keep team leaders up-to-date with product knowledge, leadership practices, and technical skills.
- Ensure teams are properly equipped with the tools and information necessary to provide prompt and effective responses to inquiries.
Service Management (ITSM) Oversight
- Oversee the full lifecycle of incident, problem, and change management to minimize business disruption.
- Act as the ultimate escalation point for complex cases and major incidents, leading resolution efforts and root cause analysis.
- Review and communicate change requests to minimize risks, ensuring proper testing and rollback plans are in place.
- Identify opportunities for process optimization and efficiency within the support teams and service request fulfillment processes.
Vendor and Partner Management
- Build and foster strong relationships with critical vendors and partners to ensure alignment with Lula's goals.
- Monitor vendor and partner adherence to Service Level Agreements (SLAs) and validate compliance with contractual obligations.
- Address vendor and partner service delivery failures and work to implement corrective actions and strategies for improvement.
Infrastructure, Security & Compliance
- Oversee technical support to ensure Lula maintains an up-to-date, secure, and reliable office network.
- Facilitate role assignments and access to systems to ensure regulatory compliance and best practices are met.
- Oversee the IT asset management (ITAM) tool, ensuring records are accurate in collaboration with the Finance department.
- Maintain a risk register for all internal and vendor and partner related activities, updating it regularly to mitigate potential disruptions.
Reporting & Financial Oversight
- Prepare detailed reports on team metrics, vendor performance, and SLA compliance for the CIO and senior management.
- Monitor service costs and review vendor invoices based on performance to ensure they align with the agreed budget.
- Use data analytics to predict potential risks and identify cost-saving opportunities without compromising quality.
THE EXPERIENCE WE’RE LOOKING FOR:
- Diploma or Degree in IT or equivalent experience.
- 8+ years of experience in technical support or service delivery, with 3-5+ years in a leadership or vendor management role.
- FinTech, Financial Services or experience in a regulated environment
- ITIL certifications are highly advantageous.
Our Tech Stack
- Microsoft Azure is our primary cloud provider with our applications developed on the Microsoft stack
- Microsoft Entra and Intune
- Google Apps/Workspace
- Atlassian
- ITIL-based service management practices and tools
- Zendesk/Hubspot CRM
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OVERALL PURPOSE
- We are building a small innovation pod that converts high-value ideas into production-ready capabilities fast. You will be the person who makes those capabilities believable, through interfaces that feel polished, trustworthy, and real from day one.
- You will own the full frontend surface, working from intent rather than detailed specs, and make independent judgement calls about when something is ready to put in front of stakeholders. There is no senior colleague to escalate to — this is your domain.
- The trade-off is real autonomy, a small high-trust team, and the opportunity to work at the frontier of AI-native development where your output velocity will be unlike anything in a conventional engineering environment.
- In exchange, you gain genuine autonomy, a position on a small, high-trust team, and a unique chance to pioneer AI-native development. Your output velocity in this environment will far surpass what is possible in conventional engineering roles.
KEY RESPONSIBILITIES:
- Rapidly build and iterate on interfaces that surface backend capabilities
- Produce production-credible demos — polished enough to build trust, honest enough to be real
- Maintain a shared design system and reusable UI primitives for the pod
- Implement interaction quality: loading states, error handling, feedback loops
- Integrate directly with APIs built by the backend lead
- Use AI tooling (Cursor, v0, or equivalent) as a core part of your workflow
- Contribute to decisions about when a demo is ready for stakeholder exposure
THE EXPERIENCE WE’RE LOOKING FOR
- Senior-level frontend engineering judgment — able to own a full UI surface independently
- Production experience with a modern component framework (React preferred)
- Demonstrated ability to produce polished, production-credible UIs quickly
- Active use of AI-assisted development tooling
- Comfortable working from intent rather than detailed specifications
- Clear instinct for when polish matters and when it does not
Advantageous:
- Experience building internal tools, dashboards, or workflow UIs
- Has worked in a small team or startup environment
- Familiarity with design systems or component library maintenance
- Experience in fintech or regulated industries
OUR TECH STACK
- Azure
- Snowflake
- DBT
- Python
- SQL
- Hex
- GitHub
go to method of application »
OVERALL PURPOSE
- We are building a small, focused innovation pod inside a fintech scale-up — and we need someone who can make sure the systems we build actually reach production safely.
- This is not a maintenance role. You will be shaping the deployment and data infrastructure for a team that moves fast and builds things that matter. You will own everything from CI/CD pipelines to database migrations, observability, and environment promotion.
KEY RESPONSIBILITIES:
- Design and maintain CI/CD pipelines for rapid, safe deployment
- Own the infrastructure layer on Azure: environments, configuration, secrets, networking
- Plan and execute database schema migrations safely — including rollback strategies
- Set up and maintain observability: logging, metrics, alerting
- Manage containerized workloads using Docker and Azure managed services
- Promote builds from development through staging to production with confidence
- Collaborate directly with the backend and frontend engineers in the pod
- Document infrastructure decisions so production teams can inherit what we build
THE EXPERIENCE WE’RE LOOKING FOR
- Demonstrated experience owning CI/CD pipelines end-to-end
- Production experience with database migrations in a regulated or financial environment
- Hands-on with Docker and Azure managed services
- Strong understanding of observability tooling and incident response
- Comfortable operating as the sole platform function within a small team
- Systematic approach to deployment risk and rollback planning
- IaC experience is a strong advantage but not a blocker for the right candidate (Terraform or equivalent)
Advantageous:
- Familiarity with agentic development workflows or AI-assisted tooling
- Prior experience preparing systems for handoff to a larger ops or platform team
OUR TECH STACK
- Azure
- Snowflake
- DBT
- Python
- SQL
- Hex
- GitHub
Method of Application
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