Site Reliability Engineering Lead at Lulalend

OVERALL PURPOSE

• We are seeking an experienced Site Reliability Engineering Lead to lead, mentor, and grow our SRE team. The ideal candidate will have a deep understanding of Microsoft Azure, cloud computing, and distributed systems.
• As the SRE Lead, you will be responsible for the overall strategy and execution of our SRE function. You will guide your team to monitor, maintain, and improve our Azure-based infrastructure and applications, ensuring their reliability, scalability, and security.

KEY RESPONSIBILITIES:

• Lead, mentor, and develop a high-performing SRE team, fostering a culture of ownership, collaboration, and continuous improvement.
• Manage the team's performance, including setting clear goals, conducting regular 1:1s, and supporting career development.
• Collaborate with the software engineering manager on the recruitment process to grow the SRE team, ensuring a high bar for technical skill and cultural fit.
• Own and manage the 24/7 on-call rotation and incident response process, acting as a key escalation point and driving effective root cause analysis (RCA) and remediation plans.
• Define and drive the SRE technical roadmap, partnering with Engineers, DevOps , and SecOps to build and manage highly available, scalable, and resilient architectures on Azure.
• Oversee the platform's monitoring and alerting strategy, guiding the team to build a holistic view of infrastructure and application performance using tools like Azure Monitor.
• Champion automation by directing the team's development of scripts and tools to streamline deployment and management of Azure services.
• Drive platform optimisation by analysing performance metrics and evaluating new Azure features and services to improve workflows.
• Ensure the security of the Azure infrastructure by enforcing security policies and best practices in partnership with the SecOps team.
• Foster a culture of delivery, continuous improvement and innovation within the SRE team, encouraging experimentation

THE EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent.
• 5+ years of experience in a senior SRE, DevOps, or Cloud Infrastructure role, with deep knowledge of maintaining Azure infrastructure.
• Minimum 2+ years of formal people management and leadership experience.
• Demonstrable experience leading incident response and root cause analysis.
• Strong understanding of Azure services such as Web Applications, Functions, and Application Gateways.
• Strong experience with automation tools such as PowerShell, Azure CLI, and ARM templates.
• Deep experience with monitoring and logging tools such as Azure Monitor, Grafana or similar, Log Analytics, Application Insights, and Logic Apps.
• Excellent troubleshooting, problem-solving, and strategic planning skills.
• Azure certification(s) preferred, such as Azure Administrator Associate.
• Strong familiarity with DevOps practices and tools such as Jira and OpsGenie

Our Tech Stack

• Cloud Platform: Microsoft Azure
• Automation & IaC: Azure CLI, Python, Azure DevOps, GitHub and Terraform.
• Monitoring & Observability: Azure Monitor, Log Analytics and Grafana.
• Operations & Incident Management: Jira, Sentinel and OpsGenie.
• Dev Stack: .NET, React, MS SQL