Area Manager - Area B (Middelburg) at Booyco Electronics

Main Purpose of the Job

The Area Manager is responsible for managing customer relationships by delivering high-quality customer service and overseeing the installation and repair of Booyco Electronic safety equipment. This role focuses on business growth through cross-selling to existing customers and generating new business. The Area Manager will oversee day-to-day operations, coordinate with teams to meet targets, maintain safety standards, ensure compliance, and uphold SLA agreements.

Education, experience and competencies

• Bachelor’s degree
• Minimum of 7+ years' experience in mining operations, with at least 3-5 years in a managerial role.
• Experience in the electronics industry or similar manufacturing sectors.

Responsibilities

Business development:

• Build and maintain strong relationships with customers through professional conduct, follow-ups, and visits.
• Proactively address customer issues to ensure resolution and strengthen relationships.
• Cross-sell products effectively to existing customers.
• Generate new business and attend sales meetings.
• Respond promptly to customer call-out requests.
• Communicate new product design ideas or upgrades from customers to the R&D team and relay feedback.
• Prepare and deliver sales presentations to increase market share and profits.
• Increase business revenue through new business development, including following up on sales leads, generating new leads, calling on mines, preparing sales presentations, and negotiating SLAs.

Operational Management:

• Plan, organize, and manage operations to achieve targets and deadlines.
• Ensure the efficient installation and repair of safety equipment, ensuring products function according to required standards.
• Oversee project management in accordance with company schedules and templates.

Staff Management/Team Leadership:

• Lead and manage a team of Account Managers, Site Supervisors, Technical Specialists, Technical Superintendents, and Technicians.
• Ensure staff adherence to company policies and procedures.
• Oversee new staff acquisition, including interviewing, onboarding, training, and performance evaluations.
• Assist Human Resources with disciplinary actions and non-performance procedures.

Safety and compliance:

• Ensure all mining operations comply with health, safety, and environmental regulations.
• Conduct regular safety audits and risk assessments.
• Implement safety programs and initiatives to reduce workplace accidents and injuries.
• Ensure all current legal compliance documentation is up to date.
• Ensure all risks identified on sites are addressed and mitigated. 

Budget and Cost Management:

• Assist in Preparing and manage the budget for the responsible area.
• Monitor and control operational costs to ensure financial efficiency.
• Identify opportunities for cost-saving and process improvements.

Technical Expertise:

• Provide technical guidance and support for mining operations.
• Stay updated with advancements in mining technology and best practices.
• Collaborate with the engineering team to resolve technical issues and improve processes.

Stakeholder Communication:

• Liaise with senior management, regulatory bodies, and other stakeholders including customers.
• Prepare and present reports as required.
• Complete reporting requirements and administrative tasks accurately and on time
• Address and resolve any issues or concerns raised by internal and external stakeholders.

Physical and Environmental Requirements:

• Ability to work in a mining environment, including exposure to harsh weather conditions and physical demands such as walking, climbing, and lifting.
• Willingness to travel to remote mining sites as needed.