Area Process Manager - Retail Operations Hub at TFG (The Foschini Group)

Job Description

• The Area Process Manager ensures that TFG stores operate efficiently and effectively, ensuring the standardisation in processes and that their operations comply with the company’s policies and procedures.

8 x Area Process Manager vacancies available in the following locations:

• Limpopo East: Tzaneen
• Mpumalanga North: Hazyview
• Limpopo South: Burgersfort
• Mpumalanga South : Secunda
• Northern Free State: Welkom
• Northern Northen Cape: Kathu
• Northern Cape Central : Kimberley
• Eastern Free State:  Bethlehem

Responsibilities
Store operating model activation

• Validate processes based on the checklist during store visits, which will enable the identification of processes execution and compliance. *Main processes to be validated: Product Receiving, Staffing, Documentation Procedures, Health & Safety, Law & Regulations, Lay-bys, Regulatory- Labor Laws, Risk and Control, Banking, Payment Card Industry, My Access Control

Op-compliance inspections

• Absorb the administrative (streamlined) tasks, ensuring compliance and managing the risks from a group-wide (brand agnostic) perspective
• Responsible for ensuring that the stores that are under their responsibility comply with the company’s policies and procedures
• Monitor the administrative processes at store level to ensure their alignment with the internal procedures through store visits with standardized guidelines
• Conduct Operations Compliance inspections to verify the adequacy of procedures required for the store processes
• Monitor compliance with Regulatory requirements
• Fraud and Risk Management
• Implement administrative processes in stores, ensuring that store teams are well prepared for implementing the new processes
• Ensure the compliance of the workforce scheduling 

Processes

• Execute and ensure that risk, compliance, administrative processes are performed following the company’s guidelines

Continuous improvement

• Improve internal practices related to compliance and risk management continuously 

Qualifications
Qualification and Experience:

• A business or retail related degree will be advantageous.
• Minimum 5+ years of relevant retail experience with a minimum of 3-5 years as a Area Manager or similar level Retail experience 
• Valid drives’ License

Behaviours:

• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Manages conflict - effectively navigates and resolves conflict and disagreements in a constructive and productive manner
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Results - sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers