Assistant Account Manager (Shoprite) at RCL Foods

• RCL FOODS is seeking a skilled Assistant Account Manager to join our Customer Team in Westville. The role will be reporting to the Customer Executive.
• RCL FOODS is looking for a decisive, efficient and innovative individual with an FMCG background in Account Management support. The purpose of the role is to lead Regional and National customer negotiations and provide support to the Customer Executive and National Account Manager/s in the smooth running of a portfolio of accounts.

Minimum Requirements    

• Marketing and sales degree or diploma.
• Valid Code EB drivers’ license – with ability to travel.
• Strong MS Office Skills. Advanced Excel and Pivot table experience
• Travel to all customer regions
• Minimum of 5 years of account management, customer related and administrative experience.
• Minimum of 2 years of experience using data and insights platforms.

Duties & Responsibilities    

• Build strong and progressive relationships through all levels with selected customers.
• Understand and communicate the financial implications of all product changes.
• Participate in sales volume forecasting.
• Assist the National Account Manager with the development of the strategy and account plans.
• Execute the strategy through the implementation of volume plans and customer workshops.
• Follow up product listings with selected customers so that initiatives can be implemented.
• Build strong and progressive relationships through all levels with selected customers.
• Turn insight into innovation through new business/product development input and translation of the latest trends and customers’ needs.
• Activate growth plans within the customer's organization.
• Track/measure the success of growth initiatives (launches/ promotions/activations).
• Monitor and report sales performance by customers.
• Develop and maintain relationships with operations and planning staff.
• Manage price files are address related queries.
• Interact with customers as directed.
• Conduct regular analysis of customer product assortments.
• Assist in the preparation of presentations to facilitate new product placement and promotional activities.
• Assist in the development and completion of professional sales collateral including, but not limited to, PowerPoint, Excel, Graphs, and Charts.
• Develop the customer account plan for RCL FOODS product categories
• Drive growth through the management of the promotional activity schedule
• Manage customer advertising budget for multiple product categories
• Present and develop customer reviews and implement agreed action plan post customer meetings
• Manage and present all RCL FOODS product innovations to ensure brilliant execution across the customer store base
• Cross-functional category discussion to capitalize on growth opportunities
• Manage and implement the RCL FOODS pricing mandates and ensure pricing and promotional compliance
• Develop and implement a promotional activity schedule across categories that deliver volume and revenue growth
• Activity Tracker house keeping and accuracy
• Attend weekly and monthly customer meetings.
• Day-to-day customer engagement and resolving customer queries.
• Manage customer negotiations including price increases, trading terms and spend.
• Order management and resolve queries. Manage internal stakeholders and customer communication.
• Pricing management and resolve queries. Manage and implement the RCL FOODS pricing mandates and ensure pricing compliance.
• Developing and maintaining promotional grid and endure promotional compliance.
• Preparation and management of budgets.
• Maintaining internal systems in line with requirements and deadlines.
• Preparing customer, competitor and category reviews.
• Understand profitability and apply return on investment principles.
• Participate in the forecasting and demand planning process.
• Develop account plans and strategic customer/growth plans.
• Execution and tracking of innovation and new listings.
• Activate growth plans within the customer's organization.
• Track/measure the success of growth initiatives (launches/ promotions/activations).
• Monitor and report sales performance by customers.
• Develop and maintain relationships with operations and planning staff.
• Conduct regular analysis of customer product assortments and planograms.
• Cross-functional category discussion to capitalize on growth opportunities.

Info Gathering, Analysis, Research & Insights (Customer)

• Utilise internal and external data sources, to build robust actionable insights.
• Build a secondary SRG sales raw data hub to allow accessibility to for performance reporting across channels.
• Understand what relevant research/data sources exist across the business units that can be used to develop the customer strategies & new business opportunities.
• Recommendation for new sources of information – either through informational portal service providers or purchase white papers.
• Identify gaps in data/research and develop plans to close the gaps. Build justifications to secure business unit support & budget where necessary.
• Analyse & interpret key data to derive actionable insights.

Turning data into actionable insights

• Bring data to life in a meaningful way that allows us to show a narrative of customer and consumer insight.
• Conduct quantitative or qualitative research studies with the customer to support new business development team.
• Build data visualisation and determine opportunities for growth through gap identification in operational score carding.

Support in building robust Customer Strategies for SRG

• Utilise data gathered to frequently engage key stakeholders to share knowledge of category and customer market trends, & consumer insights relevant to the customer.
• Turn available data into meaningful insights relevant with the customer. Use these insights to inform and drive the narrative on customer strategies.
• Support the category marketing teams to deliver on their 3–5-year category strategies that will form part of the future growth plan

New business opportunity or Customer Development

• Formulate new business or new opportunities within the customer based on market insight.
• Build and visualise data reporting to identify new opportunities through sales data.
• Drive distribution, pricing and promotional reporting to support NRM opportunities
• Build a framework for investment decisions including but not limited to size of opportunity, investment required, risks and internal challenges to overcome.

Deadline:30th March,2026