Assistant Boutique Manager - JHB at The Prestige Cosmetics Group

KEY RESPONSIBILITIES

Team leader:  the Assistant Boutique Manager guides their team towards achieving results and developing individual talents.

• Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
• Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
• Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
• Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
• Boutique Administration
• Standard Operating Procedure on the Job Training implementation

Administration/Reporting

• Review and analyse all category sales
• Review all stock reports that are submitted monthly and ensure actions are taken to address identified
• Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
• Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
• Provide feedback on any information relating in to development within the V&A catchment area.

Business developer:  the Assistant Boutique Manager embodies an entrepreneurial spirit.

• Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
• Develops business initiatives in line with the brand vision and strategy
• In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
• Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
• Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
• Has a solid understanding of the business environment
• Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations