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Founded over thirty-eight years ago in March 1971, The Prestige Cosmetics Group (Pty) Ltd is today the leading distributor of fine fragrances, cosmetics and specialised skincare in South Africa. By investing in our brands, our people and our capabilities, PCG continues to be acknowledged as the preeminent business in the distribution of luxury products in So...
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KEY RESPONSIBILITIES
Provide Support to Brand Strategy and Development
- Be a custodian of the brand image in South Africa, maintaining brand equity and integrity at all times
- Assist the Marketing Manager to adapt global strategies to suit the local market and to meet the retailer’s expectations while fully adhering to all international brand rules and guidelines
- Assist the Marketing Manager to develop and present brand strategy to retailers at seasonal strategy sessions
- Liaise with senior marketing and other managers to understand marketing goals
- Present marketing and branding ideas to senior managers
- Ensure compliance with relevant legal requirements
Sales Performance
- Regularly review business performance to ascertain challenges and opportunities
- Assist in the management of inventory to ensure brand stock levels in house meet both the brand and organisational requirements
- Report on brand performance monthly as required (including but not limited to sales, retailers performance, SKU performance, PR, new launches)
- Assist in the management of new launches including stock tracking with demand planning, receipt of retailer orders vs plan, stock distribution (together with POSM) from the warehouse, communication with the sales team, proactive adaptations to plans to maximise launch potential and follow up and reporting following launch period
- Engage in research to gain relevant information including but not limited to competitors, pricing and target markets
Stakeholder engagement and management
- Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
- Work with stakeholders to gain maximum exposure for the brand
- Co-ordinate and implement PR activity including distribution of new launches and tracking and reporting on local media and digital coverage
Budget and financial responsibilities
- Allocate resources and work with others to ensure specified budgets and ROI requirements are observed
Marketing/Brand Support Functions
- Systematically develop processes that provide relevant information and support to the Marketing Manager, including but not limited to:
- Inventory review and reporting
- Monthly brand reporting
- Retailer sales performance and stock reporting
- Administrate the process flow of all new products both internally and externally to ensure products are loaded correct and timeous
- Timeous accurate completion and submission of all retailer buy plans/master files and seasonal marketing/online booking calendars and forms
- Timeous and accurate management of price increases as required
- Ensure all documents are accessible at all times
- Deliver within set deadlines
- Provide optimum service levels to all stakeholders internally and externally
- Manage customer and consumer queries professionally to achieve a positive outcome
- Assist with project-based assignments set out by the Marketing Manager to gain knowledge and practical experience in development-focused tasks
- Track competitor activity monthly and gain learnings from analysis
- Spend time in-store to obtain trade experience/knowledge and gain customer insights
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Business/Marketing degree
- Proficient with Microsoft Office Suite (including word processors, spreadsheets, design applications and presentation programmes)
- 2 - 3 years brand/marketing experience
- Cosmetics industry experience in the luxury sector is advantageous
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KEY RESPONSIBILITIES
Business Performance
Provide Support to Brand Strategy and Development
- Be a custodian of the brand image in South Africa, maintaining brand equity and integrity at all times
- Assist the Marketing Manager to adapt global strategies to suit the local market and to meet the retailer’s expectations while fully adhering to all international brand rules and guidelines
- Assist the Marketing Manager to develop and present brand strategy to retailers at seasonal strategy sessions
- Liaise with senior marketing and other managers to understand marketing goals
- Present marketing and branding ideas to senior managers
- Ensure compliance with relevant legal requirements
Sales Performance
- Regularly review business performance to ascertain challenges and opportunities
- Assist in the management of inventory to ensure brand stock levels in house meet both the brand and organisational requirements
- Report on brand performance monthly as required (including but not limited to sales, retailers performance, SKU performance, PR, new launches)
- Assist in the management of new launches including stock tracking with demand planning, receipt of retailer orders vs plan, stock distribution (together with POSM) from the warehouse, communication with the sales team, proactive adaptations to plans to maximise launch potential and follow up and reporting following launch period
- Engage in research to gain relevant information including but not limited to competitors, pricing and target markets
Stakeholder engagement and management
- Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
- Work with stakeholders to gain maximum exposure for the brand
- Co-ordinate and implement PR activity including distribution of new launches and tracking and reporting on local media and digital coverage
Budget and financial responsibilities
- Allocate resources and work with others to ensure specified budgets and ROI requirements are observed
Marketing/Brand Support Functions
Systematically develop processes that provide relevant information and support to the Brand Manager, including but not limited to:
- Inventory review and reporting
- Monthly brand reporting
- Retailer sales performance and stock reporting
- Administrate the process flow of all new products both internally and externally to ensure products are loaded correct and timeous
- Timeous accurate completion and submission of all retailer buy plans/master files and seasonal marketing/online booking calendars and forms
- Timeous and accurate management of price increases as required
- Ensure all documents are accessible at all times
- Deliver within set deadlines
- Provide optimum service levels to all stakeholders internally and externally
- Manage customer and consumer queries professionally to achieve a positive outcome
- Assist with project-based assignments set out by the Marketing Manager to gain knowledge and practical experience in development-focused tasks
- Track competitor activity monthly and gain learnings from analysis
- Spend time in-store to obtain trade experience/knowledge and gain customer insights
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Business/Marketing degree would be advantageous
- Proficient with Microsoft Office Suite (including word processors, spreadsheets, design applications and presentation programmes)
- Cosmetic industry experience in the luxury sector is advantageous
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KEY RESPONSIBILITIES
Business Performance
- Develop, communicate and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market
- Be a custodian of the brand image in SA and must maintain brand equity and brand integrity at all times
- Formulation of brand strategy and long-term growth plans
- Analysis of brand strategy and performance and effect changes as needed
- Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to alleviate any sales deficits.
- Effectively set global sell out targets for the brands with the sales team
- Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations
- Effective and regular business reviews to ascertain challenges and opportunities
- Monitoring of retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively
- Distribution management and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels
- Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting
- Brand reporting
Stakeholder engagement and management
- Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
- Work with all stakeholders to gain maximum exposure for the brand
- Co-ordination and implementation of PR activity
Budget and Financial Management
- Management of marketing budget
- Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability
- Ensuring achievement of wholesale budgets across all retailers
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Business/Marketing degree
- 5 years relevant experience in the cosmetics industry
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KEY RESPONSIBILITIES
ACHIEVE REGIONAL SALES TARGETS
- Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
- Achieve monthly and annual set targets (sales, expense and staffing targets).
- Monitor competitor activity and plan the appropriate response. This includes knowing the CHANEL ranking against competitor brands in store.
- Implement and monitor qualitative events throughout the region to drive sales.
- Manage and lead CMs (Counter Managers), BCs (Beauty Consultants) and fragrance promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.
BUDGET AND EXPENSE MANAGEMENT
- Manage costs and expenses within the region, so that they do not exceed sales growth or target.
- Manage expenses related to events, launches and promotions (to not exceed Marketing budget).
- Manage and approve BC and CM claims.
- Ensure staffing budget is not exceeded and monitor these expenses monthly.
STOCK MANAGEMENT AND MERCHANDISING
- Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
- Monitor stock on hand by door and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist
- correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management.
- Manage make-up and skin care (SBT) stock levels in each Beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
- Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks.
- Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously
ADMINISTRATION AND REPORTING
- Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc.
- Compile and complete commissions at month end.
- Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation.
- RDM Scorecard to be completed for each store that is visited monthly.
- Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation.
- Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary.
- Follow all required Standard Operating Procedures (SOPs) in the completion of feedback templates and within the required timelines.
TEAM MANAGEMENT AND LEADERSHIP
- Identify and recruit high performing CMs, BCs, and fragrance promoters.
- Manage succession planning and performance management of store staff.
- Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
- Oversee inducting of new staff members.
- Identify training needs for CMs and assist them in identifying needs for BCs.
- Coach, train and oversee the development of CMs (customer service, product knowledge, systems knowledge, menu of services).
- Monitor the CMs ability to drive application of learning on the job.
- Review role play and coaching tracking forms with CMs to monitor skills.
- Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application.
- Foster a work environment in region based on the PCG values.
- Support the CM in driving a heathy team moral and PCG culture.
- Manage conflict at counters where CMs may need support or assistance.
- Manage daily team/people issues with CMs (absenteeism, leave).
- Conduct weekly team meetings for on-going communication.
- Conduct monthly one on ones with all CMs and formally review job performance quarterly. Maintain written records of performance meetings.
- Quality assure and verify BCs performance reviews conducted by CMs.
- Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork.
MINIMUM REQUIREMENTS/QUALIFICATIONS
- Business qualification advantageous
- 5 years’ experience leading and managing retail teams
- 5 years’ relevant experience managing a 3-axe (make-up, skincare and fragrance) cosmetics brand
- Proven Track record in leading a team and achieving sales targets retail experience is essential
- Valid driver’s license and own car – willing to travel
- Excellent communication, interpersonal and relationship building skills
- Working knowledge of MS Office/Excel/PowerPoint
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KEY RESPONSIBILITIES
HR CONSULTING
- Management of daily HR related queries
- Partner with business to find sound and fair solutions
- General employee support and query handling – enhance the people experience
INDUSTRIAL RELATIONS
- Address IR related issues and queries as per company disciplinary code and procedures
- Provide IR guidance to business and assist with investigations where necessary
- Assist business in drafting required documentation
- Represent the business at the CCMA
PERFORMANCE MANAGEMENT
- Manage, co-ordinate and monitor the performance appraisal process to drive high performance
- Support managers and staff with general queries related to PM
- Bi-annual calibration and moderation processes conducted
- Oversee, monitor and report on high and low performers
- Develop the necessary plans required for IR and Talent Management
TALENT MANAGEMENT
- Implement, drive and monitor the TM process
- Report on Talent Management progress and Plans
- Consolidate the Talent Maps into business specific talent plans
- Consolidate the PDP’s – submit learning requirements to L&D
REWARDS AND REMUNERATION
- Implement and monitor Rewards and Remuneration programme for business
PAYROLL AND BENEFITS ADMINISTRATION
- Ensure accurate documentation is sent through to Payroll within agreed deadlines and follow-up on queries and outstanding issues
- Ensure accurate submission of commissions/incentives for retail staff
- Action all HR related administration timeously i.e. new engagements, terminations, employee movement processes and submit relevant documentation to payroll
- Manage all employee insurance and benefits claims
- Ensure proper filing, document management and good maintenance for all Retail & Head Office employees
RECRUITMENT AND ONBOARDING
- Manage end to end recruitment process as per company recruitment procedure
- Manage vacancies in line with blueprint, succession plans and external talent maps
- On boarding and inducting new staff
POLICY AND PROCEDURE IMPLEMENTATION AND PROJECTS
- Ensure all new policies and procedures are implemented as per roll-out plans
- Coach and train employees on policies and procedures
- Support HR Director with ad-hoc projects as required
REPORTING
- Manage and update vacancy reports
- Manage and update IR reports
- Compile monthly/quarterly/ad-hoc HR reports
STAKEHOLDER MANAGEMENT AND ENGAGEMENT
- Build strong relationships with key stakeholders and business partners.
- Travel to stores to provide on-site support to retail teams.
- Work in collaboration with other Head Office departments to drive and execute overall people operational plan.
REQUIREMENTS/QUALIFICATIONS
- HR diploma/degree
- At least 3 years relevant experience (must have IR and recruitment experience)
- Previous retail experience an advantage
- Must have own vehicle and valid driver’s license - Must be willing to travel
- Excellent communication, interpersonal and relationship building skills
- Working knowledge of MS Office/Excel/PowerPoint
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KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
- Achieve monthly and annual sales targets
- Assist in setting up and driving sales at events/launches/retailer activities
- Provide feedback on sales/customer related issues or concerns timeously
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends
- Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
- Adhere to and maintain brand standards at all times
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines
- Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
- Stock administration, stockloss prevention, stock level control and management
- Implementation and adherence to operating procedures and policies at all times
- Asset control and security
- Point of sale
CUSTOMER EXPERIENCE
- Provide an exceptional and consistent client experience to all clients
- Uphold and reinforce the Client journey and experience standards
- Build relationships, loyalty and inspire confidence in clients by providing cosmetics services
- Use expert knowledge and skills when demonstrating products (make-up, skincare and fragrances) to clients
- Share make-up, skincare and fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
- Drive increased customer data base (attraction of NEW customers)
TEAMWORK
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
- Support and assist new team members with onboarding and orientation
- Ensure that exceptional; consistent standards are maintained
- Live the company values; conduct oneself with integrity at all times
ADMINISTRATION
- Daily tracking sheets/reports completed and submitted as required
- Implementation of CRM processes
- Retail reports and updates as required
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years cosmetics experience (Make-up, skincare and fragrances) within a retail environment
- Make-up artistry experience is advantageous
- Certificate in Beauty/Make-Up is advantageous
- Must be able to demonstrate expert knowledge and current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required
- Must have own transport
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KEY RESPONSIBILITIES
CUSTOMER SERVICE DELIVERY
- Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
- Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards
- Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines
- Ensure correct and timeous implementation of store's promotions, events and other brand communications, in accordance with brand standards
- Ensure appropriate staffing levels to support customer service requirements
- Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
- Drive IPT to a target of 2.5
- Drive brand incentives to achieve sales targets
MERCHANDISE MANAGEMENT
- Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance
- Communicate with Line Manager on stock issues e.g. out of stocks, overstocks
- Ensure data integrity through effective stock control and ensure SOP is followed
- Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
- Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients
- Know your stock versus tester ratio to ensure that testers are used efficiently
- Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up
PEOPLE MANAGEMENT
- Assist in the recruitment of new team members
- Induct new staff members
- Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
- Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
- Identify training needs for team members and communicate needs to Training Manager
- Attend classroom training and ensure that staff apply this ongoing learning on counter
- Ensure an open, motivated and harmonious work environment
- Manage daily team/people issues (absenteeism, leave, time keeping)
- Conduct weekly team meetings for on-going communication
- Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store.
- Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes
- Conduct monthly one on ones with sales team to address performance (good and poor)
BUSINESS PERFORMANCE
- Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
- Set targets per person per day and manage the monitoring of % to target daily and weekly.
- Implement business processes of managing expenses to increase profitability
- Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store
- Ensure compliance to OHASA requirements
MARKET INTELLIGENCE
- Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
- Ensure that all promotional and event directives are executed in accordance with brand guidelines
- Ensure that the store delivers appropriate merchandise and services based on brand standards and the store's specific customer profile and customer trends
STAKEHOLDER MANAGEMENT
- Ensure client experience standards are upheld and reinforced
- Build relationships with all levels of management
- CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
- Oversee BC’s communication to customers to ensure customer recruitment and retention
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve
ADMINISTRATION
- Daily, weekly, monthly sales tracking sheets
- Weekly and Monthly top 5 competitors
- Analyse sales and competitor reports to identify trends and sales opportunities
- Store schedules set to meet the businesses staffing needs
- Manage leave applications via ESS
- Submit claim forms for overtime, night work (holidays etc.)
- Store checklist submitted weekly
- Submit store event report including photographs to Line Manager
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years retail and cosmetics store management experience
- Must have Store Manager experience
- Certificate in Beauty/Make-Up is advantageous
- Working knowledge of MS Word, PowerPoint and Excel
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KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail makeup and skincare experience
- Certificate in Beauty/Somatology
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail makeup and skincare experience
- Certificate in Beauty/Somatology
go to method of application »
KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Achieve monthly and annual set budgets
- Track counter and individual targets
- Sell and drive sales in order to achieve targets
- Assist in setting up and driving sales at Counter events
- Provide feedback on sales/counter related issues or concerns
BRAND MANAGEMENT
- Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
- Monitor competitor activity
- Know your in-store ranking
- Ensure that stock is merchandised according to merchandising guidelines
- Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
- Ensure that counter hygiene standards are maintained according to brand standards at all times
CLIENT EXPERIENCE
- Uphold and reinforce the Client experience standards
- Build relationships and loyalty with clients
- Drive increased customer data base (attraction of NEW customers)
ADMINISTRATION
- Complete daily tracking sheets and submit weekly to RDM
- Complete all progress reports required and submit timeously
- Complete and update client cards for all new and existing clients and file accordingly
TEAM WORK
- Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
- Support and assist new team members with onboarding and orientation
- Build relationships with respective retailer to achieve key outputs
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Previous retail makeup and skincare experience
- Certificate in Beauty/Somatology
go to method of application »
KEY RESPONSIBILITIES
Team leader: the Assistant Boutique Manager guides their team towards achieving results and developing individual talents.
- Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
- Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
- Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
- Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
- Boutique Administration
- Standard Operating Procedure on the Job Training implementation
Administration/Reporting
- Review and analyse all category sales
- Review all stock reports that are submitted monthly and ensure actions are taken to address identified
- Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
- Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
- Provide feedback on any information relating in to development within the V&A catchment area.
Business developer: the Assistant Boutique Manager embodies an entrepreneurial spirit.
- Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
- Develops business initiatives in line with the brand vision and strategy
- In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
- Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
- Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
- Has a solid understanding of the business environment
- Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations
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KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
RETAIL:
- Achieve monthly and annual sales targets.
- Assist in setting up and driving sales at events/launches/retailer activities.
- Provide feedback on sales/customer related issues or concerns timeously.
- Focus on recruitment and retaining of customers to ensure consistent growth of the brand.
THERAPY
- Ensure all treatment procedures are being correctly followed with the highest of standards
- Maintain hygiene and cleanliness of the Beauty Room at all times
- Ensure that the consultation and tracking of customer information is consistently adhered to and the Aurora App is always updated.
- Greet and acknowledge clients and attend to their requirements professionally, politely and with a caring touch. Recommend treatments and services to compliment the client’s requirements.
- Resolve guest complaints in a calm, polite and professional manner and consult the Retail Development Manager where applicable.
- Be punctual for all shifts. Employees may be required to work varying schedules dependant on store operating hours and seasonal trends. In addition, attendance at all scheduled training sessions and meetings are required.
- Encourage bookings from the counter to excel with all La Prairie Treatments
- Encourage repeat bookings and build relationships with your clients to maximise service delivery.
BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends.
- Ensure that hygiene and safety standards are always maintained according to retailer requirements.
- Adhere to and maintain brand standards at all times.
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines.
- Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience.
- Stock administration, stock loss prevention, stock level control and management
- Implementation and adherence to operating procedures and policies at all times.
- Asset control and security.
- Point of sale.
CUSTOMER EXPERIENCE
- Provide an exceptional and consistent client experience to all clients.
- Uphold and reinforce the Client journey and experience standards.
- Build relationships, loyalty and inspire confidence in clients by providing skincare services, treatments, analysis, and appropriate recommendations according to the client’s needs.
- Have a broad understanding of various skincare brands and the effect of such products on various types of clients.
- Use expert knowledge and skills when demonstrating products to clients.
- Share skincare tips, expert knowledge, current trends and provide customers with a personalised, educational experience.
- Evaluate clients’ beauty needs by asking questions and performing skin analysis.
- Explain all treatment procedures to clients.
- Offer clients advice on cosmetic and skincare products.
- Drive increased customer data base (attraction of NEW customers).
TEAMWORK
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
- Support and assist new team members with onboarding and orientation.
- Ensure that exceptional; consistent standards are maintained.
- Live the company values; conduct oneself with integrity at all times.
ADMINISTRATION
- Daily tracking sheets/reports completed and submitted as required.
- Implementation of CRM processes.
- Retail reports and updates as required.
REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- Certificate/Qualification in Somatology
- At least 3 years relevant experience within a retail and spa environment
- Must be able to demonstrate expert skincare knowledge and practical application
- Must be able to demonstrate expert make-up application and practical application
- Must have knowledge and continuous update on current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required
- Must have own transport
- Experience and knowledge skincare products
- Understanding of general business principles
- Be customer service oriented
- Show initiative
- Willing and able
- Understanding of retail hours be willing to adjust to the stores operating hours
Method of Application
Use the link(s) below to apply on company website.
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