Assistant Contracts Manager at Tsebo Solution

Duties & Responsibilities    

• Take full responsibility and management of your site
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output.  Where the SLA stipulates resource requirements, these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.         
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that staff are correctly and smartly dressed displaying a name badge.  Highlight to sites the importance of upholding the company image at all times.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation. 
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required. 
• Effective use and updating of electronic application/tools issued by the company.     
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties.  This includes regular on job training sessions performed by you.
• Regular client meetings with clients signing off unit visit checklist (manual or electronic)
• Responding to clients and management request timeously and providing necessary action required.
• Ensure monthly completion of client specific records in sites where this is required.  This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
• Assessment of staff tasks according to training done and records kept thereof, e.g. Planned Task Observations.
• Must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Actively manage unit leave liability and leave plans according to company policies and targets.  
• Continually identify potential of additional business within existing contracts and one off cleaning opportunities.
• May be required to assist with any other duties that may be outside scope of responsibility.
• Complete daily cleaning checklist and sign off where necessary.
• Conduct site-specific task risk assessment before executing any special work/task.
• Ensure all staff follow daily cleaning schedule implemented for each section of operations.

Skills and Competencies    

• Minimum of 5 years’ experience in a similar environment on middle management level.
• Experience in managing large compliments of people.
• Understand cleaning principles and knowledge of company policies and procedures.
• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.
• Leadership skills
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.
• Able to work independently and under pressure.

Qualifications    

• Minimum Matric/Grade 12.
• Tertiary qualifications will be highly advantageous.
• Relevant operations and people management experience.