Job Vacancies at Truworths

Key Responsibilities:

• We are looking for a self-motivated individual with proven retail management experience and the ability to work within a fast-paced, ever-changing environment.
• This focused and experienced retail professional, must share our commitment to fashion, quality and customer service excellence and will assist in maximizing turnover and profits; controlling expenses within budget and improving the visual appeal and customer service of all stores based in his/her area.
• The incumbent will be responsible for managing and meeting KPI’s in 6-8 stores.
• The areas under this portfolio fall under the Southern Gauteng Region.

Qualifications and Experience:

• Matric (a business related qualification will be an advantage)

Experience / Knowledge:

• Previous experience as an Area Manager of multiple stores
• Successful candidate must be computer literate in Microsoft Office (word, excel, outlook)
• Competencies    Manage multiple locations within a specified region, ensuring that all operations are in compliance with company policies and procedures.
• Travelling to towns outside of Cape Town might be required in this role
• Develop and implement strategies to achieve operational and financial goals.
• Provide leadership and guidance to managers and employees, ensuring that they are well-trained and motivated to achieve their objectives.
• Monitor and analyse financial reports, including sales, expenses, and profitability, and take corrective action as needed.
• Develop and maintain positive relationships with customers and vendors.
• Conduct regular site visits to ensure that all locations are meeting performance expectations.
• Ensure that all facilities are maintained to company standards.
• Manage and resolve employee and customer issues as they arise with emotional intelligence.
• Collaborate with other departments, such as marketing and human resources, to ensure that all locations are aligned with company goals and values.
• Participate in the recruitment and selection of new employees.
• Candidate will be expected to operate and manage independently
• Must be computer literate in Microsoft office (excel, word, Outlook etc)
• Energetic, self-motivated and resilient with a flair for fashion
• Excellent verbal and written communicate skills
• Excellent management and IR skills
• Knowledge of merchandising principles and fashion & customer centric

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Job Description    

• At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
• Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
• We're looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town. Applicants should be able to work shifts and should have access to reliable transport.

Key Responsibilities    

• Preparation for Inbound and Outbound Calls.
• Quality of Call Opening.
• Quality of Collections Call.
• Quality of Credit Line Affordability Calculations.
• Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
• Administration - demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
• Quality of Call Ending

Qualifications and Experience:

• Matric or equivalent qualification

Experience / Knowledge:

• Previous relevant experience is advantageous

Essential Competencies:

• Computer literate (Excel, Word)