Assistant Credit Manager at Senwes

DUTIES AND RESPONSIBILITIES OF THE JOB:

• Ensure that credit and collection policies, practices, and procedures are consistently applied to the credit requirements of the customer base within defined limits.
• Apply credit limits and policies effectively.
• Analyse credit requests and conduct or oversee investigations.
• Review customer files and make field contacts if necessary.
• Prepare and evaluate credit risk summaries for management approval.
• Ensure adherence to policies to minimise bad debts and increase DSO.
• Apply credit policies and procedures to reduce exposure to bad debts.
• Review and enforce compliance with internal policies and deadlines.
• Collaborate with customers and sales teams to align credit decisions with sales strategies and ensure customer satisfaction.
• Communicate credit decisions to customers and resolve inquiries or disputes.
• Work closely with sales to provide financial information, customer history, and support strategic goals.
• Foster positive customer relationships through effective communication and issue resolution.
• Maintain accurate reporting and continuously improve credit processes to enhance efficiency and ensure compliance.
• Prepare and balance month-end reports, including cashflow and account reconciliations.
• Monitor deviations from credit standards and identify process improvements.
• Lead quality reviews to enhance productivity and efficiency.
• Oversee accurate reconciliation of accounts and cashflow management to support the company's financial health.
• Manage the processing of applicable invoices, rebates, and transport costs.
• Reconcile internal and cash accounts, ensuring accuracy and timeliness.
• Conduct regular account reconciliation and provide financial insights to stakeholders.
• Provide day-to-day leadership and functional supervision over the credit team to ensure effective portfolio management.
• Lead and supervise personnel responsible for credit and collections.
• Ensure team adherence to company policies and deadlines.
• Assist in training, problem-solving, and promoting administrative accuracy.
• Support staff in managing complex credit and collection cases.

Requirements

• Relevant BCom-degree
• 5 Years experience in credit/ collections with direct customer contact.
• At least 3 years supervisory experience in a service environment will be preferred.