The Department of Trade, Industry and Competition (the dtic) was established in June 2019 through the merger of the Department of Economic Development (EDD) and the Department of Trade and Industry (the dti). The dtic’s mission is to promote structural transformation, facilitate investment and trade, and strengthen economic development in South Africa. The...
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Qualification at NQF level 7 in Computer Science, and or Microsoft Certified Systems Engineers (MCSE) or relevant qualification.
3-5 years of experience in ICT environment. Computer Literacy (Microsoft Office Packages); Database, Information Security, Technical architecture & standards, Technology, Server operations, Network operations, ICT Service Management, Server Operations; Project Management, Knowledge of legislative and regulatory framework.
DUTIES :
Implement desktop support operations: Provide logical access security, application and desktop support; install and re-install software. Deliver remote and mobile support and train end users on desktop tools and applications.
Incident Management: Classify incidents, assess impact and urgency, escalate and implement emergency changes where necessary. Identify root causes and ensure timely resolution or escalation.
Manage data: Manage storage and retention arrangements, data disposal and backup & restoration processes.
Configuration and assets: Maintain configuration repository and baselines, identify configuration items and record asset movements.
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