Assistant Director - ICT Governance and Service Delivery at Gauteng Department of Human Settlements

Requirements :

• A minimum of Matric plus an undergraduate qualification (NQF level 7) as recognized by SAQA in Information Communication and Technology Environment (Computer Science or Informatics). Certification in ITIL, COBIT, ISO.
• A minimum of 3-5 years relevant experience at Admin Officer level within Information Communication and Technology ICT Governance and Service Delivery Environment. Possession of a valid driver’s license. 

Duties :

• Provide, monitor and report on ICT Service Delivery services. Provide and ensure timely and accessible responsive ICT service desk. Advice relevant stakeholders on ICT Service Delivery and Support related matters.
• Conduct investigation on breaches of SLA targets and provide feedback to service providers and/or clients. Monitor Implementation of service level management and ensure adherence to Information Technology Infrastructure Library (ITIL) disciplines and best practices. Provide, monitor and report on all ICT Corporate Governance and Risk Management.
• Facilitate IT risk assessment processes and provide subject matter expertise on all IT domains. Attend all Governance and Risk Management forums and meetings as delegated by management.
• Produce, maintain and support ICT Business Continuity Management and Recovery. Perform Business Impact Analysis to determine the impact of a disaster and how long the business can survive from lacking any ICT Service. Coordinate and facilitate the development and implementation of ICT Governance policies and Service Level Agreements. Supervision of staff.