Assistant Director: Information Management at Western Cape Department of Health and Wellness

Experience:

• Appropriate experience in managing and supporting hospital information systems, specifically Clinicom and related HIS applications. Appropriate experience in support and maintenance. Appropriate experience of hospital administrative and clinical processes. Appropriate experience working on Electronic Health Record systems/modules. Appropriate experience in training, user support, and system administration. Appropriate experience with clinical and administrative processes in hospital or PHC settings. Appropriate experience with master data management, quality control, and systems integration (e.g., NHLS, JAC, PHCIS, PREHMIS).

Minimum Educational Qualification:

• An appropriate three-year National Diploma or degree.

Duties

• Managing and supporting Hospital Information Systems (HIS), specifically Clinicom and related applications, ensuring the effective operation, coordination, user support and system oversight across facilities. Extensive experience in system support and maintenance, including monitoring system performance, resolving incidents, managing helpdesk calls, analysing root causes of system issues and ensuring timely resolution to maintain operational continuity. Provide operational oversight and support for Clinicom, NetTerm, eCCR and related systems, including incident management, system monitoring, release communication and ensuring the effective functioning of hospital information systems across supported facilities. Liaise and communicate with HIS Management, Hospital Management, Information Officers and IT (CeI) regarding system updates, operational issues, outages, risks and system-related information, ensuring that relevant stakeholders are informed and supported. Attend and participate in Application Centre meetings, MANCO sessions, workshops and hospital HIS or IMU meetings, and facilitate System Manager and System Controller meetings where required. Manage and implement system change control processes, including the maintenance and updating of Master Files such as Inpatient, Outpatient, Service Groups, Medical Records, Theatre, Waiting Lists and Global Master Files through NetTerm in accordance with approved processes and Head Office requirements. Coordinate and support system enhancements, new requirements and system development initiatives, including participation in Joint Application Development (JAD) sessions, sprint reviews and design discussions, and assist with the rollout and impleme Manage user access administration and audit compliance, including processing access requests, maintaining appropriate documentation and ensuring compliance with system governance, audit and reporting requirements. Support operational system workflows, including assisting users with AR (Billing) processes, Cost Centre Requisitioning (CCR), clinic cancellations, duplicate death corrections, diary template creation and other operational system functions. Maintain data integrity and quality control, including Patient Master Index (PMI) data management between PHCIS and PREHMIS, conducting quality control on system interfaces with third-party systems such as Centricity Cardiology, RIS, ECM, PHCIS and PREHMIS, and developing or maintaining quality control scripts and packages. Identify and coordinate training requirements for system users and Information Management staff, develop training schedules for Information Officers and Core Trainers, and deliver formal or informal training on system Provide data reporting and analytical support, including generating patient and user reports through data mining applications such as Impromptu and supporting information management and operational reporting requirements. Provide after-hours system support when required to ensure continuity of operations and support additional facilities where operationally necessary.