Assistant Executive Housekeeper at Accor Hotel

Job Description

• Consistently offer professional, friendly and engaging service
• Supervise the day-to-day operation of the department to ensure service standards are followed
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met.
• Oversees operation of Housekeeping/Laundry/Valet and Uniform Room.
• Monitor labour costs while ensuring effective scheduling and department productivity
• Assist with preventative maintenance programs while working with the Maintenance Team
• Address guest concerns and react quickly; logging and notifying proper departments as required
• Manage the departmental budget in a fiscally responsible manner
• Ensure effective communication, including coaching and performance management
• Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently
• Works with the Executive Housekeeper on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.

Qualifications

• Matric/Grade 12 or equivalent is a prerequisite.
• A hospitality: management and/or similar qualification will be highly advantageous
• At least 3 years Management experience; preferably gained in a 5-star environment
• Computer literate on the MS Office Suite (Word, Excel, and PowerPoint) as well as Opera Cloud
• Fluent in English (written and spoken). 

Proven abilities in:

• Guest relations
• Time and workflow management
• Highly experienced in employee management
• Effective decision-making and judgement
• Conflict resolution
• Interpersonal communication skills
• Delivery to required standards in a fast-paced and dynamic environment