Available Roles at Accor Hotel

Job Description

• Consistently offer professional, friendly and engaging service
• Supervise the day-to-day operation of the department to ensure service standards are followed
• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met.
• Oversees operation of Housekeeping/Laundry/Valet and Uniform Room.
• Monitor labour costs while ensuring effective scheduling and department productivity
• Assist with preventative maintenance programs while working with the Maintenance Team
• Address guest concerns and react quickly; logging and notifying proper departments as required
• Manage the departmental budget in a fiscally responsible manner
• Ensure effective communication, including coaching and performance management
• Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently
• Works with the Executive Housekeeper on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.

Qualifications

• Matric/Grade 12 or equivalent is a prerequisite.
• A hospitality: management and/or similar qualification will be highly advantageous
• At least 3 years Management experience; preferably gained in a 5-star environment
• Computer literate on the MS Office Suite (Word, Excel, and PowerPoint) as well as Opera Cloud
• Fluent in English (written and spoken). 

Proven abilities in:

• Guest relations
• Time and workflow management
• Highly experienced in employee management
• Effective decision-making and judgement
• Conflict resolution
• Interpersonal communication skills
• Delivery to required standards in a fast-paced and dynamic environment

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Job Description

Specific duties, responsibilities & Key performance areas

• Provide a warm, engaging welcome to all Guests and visitors at the Hotel
• Maintain a good relationship with all taxi drivers
• Ensure the traffic of front entrance is in good order at all times
• Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required
• Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner
• Organize taxis for all in-house Guests and patrons
• Ensure all patrons or Guest’s cars are parked properly with care
• Make Guests aware of any dents/ scratches before issuing of valet ticket
• Liaise with valet staff for parking and collecting of cars
• Ensure a high awareness of security at all times
• Be aware of all functions that are taking place in the hotel and to direct Guests to the correct destination
• Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease
• Maintain amicable and co-operative working relations with other departments in the Hotel
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• Be aware of the departmental rota and to always be on time for duty
• Other duties assigned

Qualifications

• Proficient in English (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while    remaining calm and collective
• Must be flexible in terms of working hours and willing to work overnight
• Prior experience in customer service an asset