Assistant Manager - Operations - Airline Campaign - Graveyard Shift at WNS Global Services SA

Job Description

• Manage team performance
• Provide effective coaching and constructive feedback to subordinates
• Take customer service and escalation when neededHolds team huddle/coaching session/goal-setting/one on one as needed/required
• Handles escalated requests and researches answers posted by associates to ensure customer satisfaction
• Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met
• Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team
• Facilitates learning sessions to enhance associate technical and communication skills
• Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks

Qualifications

• Minimum requirement of at least 1 year with relevant experience as a Team Leader
• Travel Experience