Assistant Officer: Customer Care Specialist (post level 13) (Job ID: 5591) at University of the Free State

Duties and responsibilities:

• Provide excellent customer care to all stakeholders.
• Review customer complaints and take appropriate action.
• Serve as a Liaison between management and customer support team.
• Effective relationship building between schools, principals, and University.
• Respond to ChatBOT queries.
• Organize campus visits for individuals and groups, also for targeted schools on invitation.
• Presentations to visiting groups or adhoc school visits.
• Visit Identified Schools and career exhibitions when the need arises.
• Assist with townhall sessions with prospective students.
• Assist with the grade 9 intervention in its various forms.
• Interact daily with telephonic and walk-in clients on queries, questions, and concerns.
• Respond to e-mail inquiries on UFS web site.
• Communicate, Interact, and respond to customers through electronic media platforms.
• Disseminate marketing material via the customer care desk, e-mail platform and courier packages to schools.
• Present the UFS to programs to visiting groups.
• Social media FB content provided /podcast videos integrated communication plan.
• Podcast recording for SRS web page and FB.
• School database updates.
• Process quotations and do requisitions (on Finance) PeopleSoft Finance.
• Disseminate marketing material and courier services.
• Assist where required.
• Responsible for Open day stall.
• Provide Star of Star administrative support.
• Nampo participation.
• Assist with administrative duties - Principals’ breakfasts-.
• Kovsie Kid Project.

Inherent requirements:

• A relevant National Diploma on NQF level 6 or bachelor’s degree on NQF level 7.
• Valid driver’s license & passport.

Recommendations:

• Understanding of school/university systems.
• One (1) year relevant working experience related to the duties and responsibilities.