Assistant Section Head (P003289) at North West University

Job description

PURPOSE OF THE POSITION

• The role of Assistant Section Head Residence Services is essential for effective operation of the residences and mainly manages the staff of the residences.

KEY RESPONSIBILITIES:

Maintenance and facility management

• Ensure that all maintenance and repair issues are promptly addressed (effective following up of outstanding Work Orders).
• Coordinate with Campus Facilities management, contractors and service providers for necessary repairs.
• Maintain accurate records of maintenance schedules and facility upgrades.
• Oversee regular inspections to ensure operational efficiency and safety.
• Identify cost-saving opportunities while maintaining operational anciency.

Oversee administrative functions for residences

• Overseeing tasks such as:
• Record keeping.
• Corridor and room content lists.
• Document management (ensure reports are filed in accordance with record management norms).
• Office supplies (ordered and within budget).
• Facilities maintenance.

Staff Management

• Approval of leave and sick leave for 24 Residence Officers.
• Provide continuous training on Admin procedures to residence offers.
• Purposeful communication with Section Head, staff and Residence Management.
• Ad-hoc duties as required.
• Support the recruitment, training, and development of staff.
• Address employee concerns and performance issues in collaboration with section head.
• Ensure that workplace policies and procedures are effectively communicated and adhered to.
• Ensure that Performance Management agreements are in place and milestones are met timeously
• Promote a positive and productive work environment.

Occupational Health and safety (OHS)

• Ensure all occupational health and safety (OHS) policies are followed and implemented.
• Conduct risk assessments and address any workplace hazards.
• Liaise with health and safety officers to ensure compliance with industry regulations.
• Manage workplace incident reports and follow up on corrective actions.

Liaison

• Internal liaison with departments, residence management, students, staff, and residence officers.
• External liaison with parents, potential students and Service Providers.
• Arrangement of training courses for RO's.

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Strong knowledge of occupational health and safety regulations.
• A good client service orientation.
• Computer skills in Excel, Word, e-mails, and internet.
• Strong organization, administration and multitasking abilities.
• Strong interpersonal skills.
• Good communication (verbal and in writing) in English, Tswana, and Afrikaans.
• Ability to work under pressure and manage competing priorities.

KEY BEHAVIOURAL COMPETENCIES:

• Excellent leadership, problem-solving and communication skills.
• Good people relations; liaise externally with parents and potential students.
• The ability to manage staff and their work ethics.
• Equal moderately temper.
• Good management ability to handle telephone enquiries, students, and personnel at the same time.

Minimum requirements

• A relevant bachelor’s degree (NQF Level 7).
• A minimum of three (3) years’ experience in budgeting and financial oversight.
• A minimum of three (3) years’ experience in a supervisory or management role.
• A minimum of three (3) years’ experience in maintenance operations and coordination with external service providers.

Apply by: 8 January 2026