Village n Life is a South African hospitality and tourism company specializing in property management, tourism, and finance, combined with entrepreneurial management systems. Their mission is to match exceptional opportunities with exceptional people, aiming to create innovative and sustainable tourism ventures
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This role forms part of the Mint Wellness team within the Village n Life hospitality group, based in Knysna.
The Role
As Assistant Spa Manager, you’ll support the Spa Manager in overseeing daily spa and gym operations while ensuring exceptional service delivery across reception, treatment areas and wellness facilities.
This is a hands-on operational leadership role suited to someone organised, proactive and passionate about wellness and fitness. You will play a key role in maintaining high service standards, driving team performance and ensuring seamless coordination between spa, salon, gym and hotel operations.
Key Responsibilities
Support the daily operational management of the spa, gym and wellness facilities
Supervise front desk operations including reservations, payments, group bookings and cancellation policy adherence
Ensure accurate opening and closing procedures and checklist compliance
Manage and optimise the ESP booking schedule for operational efficiency
Liaise with Hotel Front Desk regarding promotions, vouchers and room charges (Opera)
Audit cash-ups, Opera postings and daily financial reconciliations
Assist with stock control, ordering and weekly inventory management
Monitor retail, professional product and linen stock takes and capturing
Maintain accurate guest databases and reporting
Ensure all public areas, change rooms, hot zones and treatment spaces meet hygiene and presentation standards
Oversee gym cleanliness and facility standards
Coordinate maintenance and repairs of spa equipment
Support marketing initiatives, loyalty programmes and in-house promotional displays
Assist with rosters, daily task allocation and performance oversight
Provide coaching, in-house training coordination and mentorship to therapists and reception staff
Monitor adherence to Spa SOPs and treatment protocols
Support performance feedback processes in collaboration with the Wellness Spa Manager
Assist with vendor liaison and supplier coordination
Promote a positive, mindful and high-performance team culture
Step into operational leadership in the absence of the Wellness Spa Manager
What We’re Looking For
Grade 12 / Matric
Qualification in Beauty Therapy (CIDESCO, SAAHSP and/or ITEC advantageous)
Valid driver’s licence and own reliable transport (essential)
Minimum 3–5 years’ experience within the spa or beauty industry
Minimum 2 years’ experience in a supervisory or assistant management role
Strong interest and genuine passion for wellness and fitness (essential)
Computer literate with Microsoft Office proficiency (Excel required)
Opera and ESP systems knowledge advantageous
Strong client service and communication skills
Highly organised with strong attention to detail
Proactive, goal-orientated and solution driven
Confident managing time and multiple operational priorities
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