Assurance Quality Manager at Worley

 

Customer Advocacy

• Assist with customer relationships and demonstration of the Worley value add in assurance. Be proactive in engaging with customers to ensure that customer assurance expectations and requirements are met. Build and maintain relationships with customer operations and assurance personnel.
• Support pursuit efforts and assist with development of proposals, and where applicable delivery of pitch presentations, for regional/ business line must win opportunities.
• Act as Location assurance customer relationship lead for appointed customers.
• Shared responsibility with management.

5%

2

Project Performance

• Provide support, advice and oversight for the successful set up and mobilisation of large and high risk projects in the region. Assist with the identification and appointment of key project Quality resource positions for these projects.
• Intervene and troubleshoot on projects where performance indicates this is required, or as requested by regional/ business line leadership. Help build and deploy intervention plans and provide short-term ‘hands on’ support for projects and allocate resourcing as needed.
• Facilitate implementation of QA/QC processes and tools by actively visiting work locations and sites to assess the risk and effectiveness of assurance practices in place. This includes conducting regular safety conversations, assurance leadership interactions, assurance talks, training sessions, implementation of assurance measures, promotion of safe work practices and ensuring interest & awareness of assurance is maintained at all levels.
• Actively promote, coach, influence, motivate and empower others with regards to QA and QC and the achievement of Worley strategic objectives. Understand and communicate the QA and QC performance, strengths and weaknesses of any project visited to the Project Manager and make recommendations and offer advice.
• Shared responsibility with management. Ultimate responsibility for demonstrating personal leadership.

40%

3

Insight and Influencing Action

• Communicate relevant and timely QA/QC information to the right stakeholders. Contribute to continual improvement and achievement of stated performance objectives by raising awareness of trends, risks and emerging themes. Understand the QA/QC strengths and weaknesses, and the culture within the business and drive action. Make recommendations, offer advice, liaise with and influence personnel, including regional leadership, operations, business development and delivery, on a continuing basis regarding assurance.
• Stay abreast of emerging assurance issues and legislation. Keep the business updated with relevant requirements.
• Ultimate responsibility

10%

4

Risk

• Monitor the effectiveness of risk management activities within the region, particularly for any significant changes or major decisions, and provide advice and support.
• Facilitate functional and strategic risk workshops, reviews and discussions as needed and assist with development and achievement of risk profile and risk mitigation plans.
• Support any interface needs with R3 Regional Directors on crisis avoidance planning, security and emergency management and business continuity. Support R3 planning, preparation, drills and other activities as required.
• Shared responsibility with management

15%

5

Assessment Planning and Deployment

• Establish risk based assurance plans on projects that is in line with the business strategy, growth plans and Assurance strategy. Contribute to and participate in Regional Assurance Plan and Assessments.
• Resource with assessors of suitable competency and experience and draw on subject matter experts from operations and other functions to encourage cross-business assessing. Personally lead a project milestone review each quarter.
• Ensure start up reviews are held for all large, high risk and strategically important projects.
• Promote use of self-assessment and surveillance tools within support functions, offices and projects.
• Check for effective implementation of non-conformance, corrective action, and preventive action management processes.
• Monitor Key Performance Indicators and ensure that assessment activities add value and support continuous improvement.
• Shared responsibility with management. Ultimate responsibility to deliver plan.

10%

6

Reporting and Analysis

• Support the Assurance Analyst in reporting regularly to all stakeholders the progress of QA / QC performance and action plans within the location.
• Ensure bespoke reporting and analysis efforts are minimised to critical external needs and internal direction of action. Take responsibility to check the accuracy and completeness of data reported.
• Benchmark and gather data on the effectiveness of existing tools and processes for evaluation and improvement.
• Ultimate responsibility

5%

7

Team Development

• Build and sustain QA / QC capability and capacity tailored to business needs and localisation requirements.
• Lead the development of personnel and provide coaching and mentoring to encourage professional growth.
• In conjunction with the appropriate management, assist in the recruitment and allocate assurance resources to ensure that the business and projects are adequately resourced.
• Support the implementation of new company systems and processes.
• Shared responsibility with Business Partners as applicable

10%

8

Networks

• Collaborate globally to share best practice, lessons learnt and improve knowledge management. Contribute to the success of relevant internal and external networks. Participate as needed in global and cross regional/ business line project assurance activities.
• Lead assurance matters by example and provide leadership, feedback and assistance to others. Role model a commitment to quality, personal wellbeing and a proactive approach to continuously striving for zero harm.
• Ultimate responsibility to contribute

5%

Job Specific Knowledge

Knowledge / Experience / Competencies Required

• Strong customer relationship skills, with experience pitching to customers and managing customer relationships
• Good level of knowledge of Risk, Quality and HSE business and project processes and field practices
• Understanding of commercial and strategic business drivers, including how the business delivers value to shareholders, what drives profitability and what increases growth
• Strong stakeholder management and leadership skills
• Able to quickly understand core control problems and influence within own region
• Good presentation, training and communication skills to both internal and external stakeholders
• Skilled in workshop facilitation, problem solving and conflict resolution
• Strong time management skills including ability to meet deadlines and manage priorities
• Strong written and verbal communication skills in English
• Ability to maintain confidential information
• Experience with Engineering design processes and practices
• Experience with project delivery processes including construction

Industry Specific Experience

• 15+ years of experience, including field experience on large or complex projects involving engineering, procurement and contractor management
• Experience in a wide range of industries, including Hydrocarbons, Minerals, Metals and Chemicals and Infrastructure.
• Experience working as a member of a management team, and demonstrable contributions to customer pursuit and pitch efforts

Education – Qualifications, Accreditation, Training

• A recognised Bachelor’s Degree in and Engineering Field and equivalent qualification/experience.
• Quality Management System’s Internal Auditor Qualification
• Proven experience in Management System Auditing against ISO 9001.

HSE Capability

• Demonstrate behaviour and business practices commensurate with a culture of world’s best health, safety, and environmental performance
• Exhibit leadership and commitment to meet the Worley vision of Zero harm
• Understand and champion the expectations of OneWay

IT Skills

• Advanced user in MS Office applications and MS SharePoint
• Knowledge of systems (assurance systems)
• Analytical problem solving skills

People Skills

• Excellent customer focus, commitment to understand and meet customer needs
• Ability to lead and influence. Excellent interpersonal and people management skills such as leadership, team, coaching, mentoring and supervisory skills. Must be able to build, motivate, develop and manage an effective team.
• Understands Worley’ vision and purpose, translates it into team goals and objectives, and gains team commitment to achieving those goals and objectives.
• Effectively manages and resolves conflict between individuals and/or groups.
• Excellent verbal and written communication skills, including the ability to convey information and ideas to individuals and groups, and make presentations when required.
• Effectively manages change to work tasks and the work environment, and assists others with adapting to change.
• Act in the best interests of Worley at all times.

Other

• Travel as required, including travel related to projects and to support other Worley offices
• Short term mobility may be required to support troubled projects

Authority / Freedom To Act / Decision Making (Including Budgetary Responsibility)

Extent Of Guidance Or Control

• Authority is also given to cease unsafe work.

Impact Of Decisions On Results

• Decisions directly impact assurance outcomes on projects and assist pursuit efforts

Position Significance Relative To Total Organisation

• Position part of business line leadership team