Assurecloud Contact Centre Agent, Durban at SafetySA

Some responsibilities may include:

• Responsible for the answering of customer questions accurately and timeously by call centre.
• Ensure utilization of sales techniques by call centre to maximize revenue opportunities.
• To resolve and log queries efficiently and within a professional timeframe and to ensure client satisfaction.
• Establish good relationships with clients, suppliers and internal staff.
• Call clients to verify details, answer questions and attempt to Lock in dates for their training.
• Follow up on delegates who did not submit all registration docs.
• Reschedule clients if they don’t attend course as scheduled.
• Do confirmation call a few days prior to the starting date of course.
• Request re-write & pre-requisite exemptions.

Requirements

• Matric.
• 1 - 2 years’ experience in a customer service or contact centre role.
• Experience or qualification in sales will be advantageous.
• Experience in the Food Safety industry will be advantageous.
• Fluent in English.
• Computer literacy (MS Office).
• Demonstrate teamwork as a valued team player.
• Preference will be given to employment equity candidates.