ATM Performance Consultant at NCR Corporation

New Deal Processing:

• Liaise with potential customers to obtain required documentation.
• Prepare deal approval pack on all new applications received.
• Scrutinize new ATM deal applications for final sign off.
• Ensure all new applications move through the correct channels, are reviewed for approval, and installed within the agreed timeframe.
• Determine cash flow from bank statements.
• Follow up on deals that are on hold due to outstanding documentation.
• Complete the take-on process including the processing of banking details.
• Continuously follow up on the installation process status to avoid delays.

Existing Site Performance:

• Manage early termination requests, competitor installations and change of ownerships.
• Manage the ATM renewal process from start to completion.
• Discuss and resolve issues directly with clients.
• Manage contract changes and ATM conversions.
• Review inactive ATM sites on a daily basis to determine reasons for inactivity.
• Manage clients to ensure their inactive ATM becomes active again.
• Determine and implement appropriate action to improve ATM performance for identified sites.
• Review month-to-month performance of ATM base
• Identify ATM sites that require a CRM visit.
• Submit request for ATM removals where required.

Administration & Reporting:

• Compile relevant reports relating to monthly ATM uptime, performance, and branding.
• General contract administration
• Documentation and filing of all client correspondence.
• Escalate issues according to the company and legal procedures.