Job Openings at NCR Corporation

Position Detail

• Understand the role of each team within the department and constantly engage to achieve goals
• Customer Care: Log all inbound, outbound, and ad hoc events
• Communications: Proactively engage with merchants regarding ATMs that are out of service
• Screen and assign all internal and external email/telephone enquiries and requests
• Manage all customer communications and ensure issues are timeously resolved
• Manage all related aspects of cardholder transactions disputes
• Ensure disputes are resolved and reported on within agreed SLAs
• Ensure sufficient receipt paper is provided to all self-cashed merchants and CIT service providers in time, and within the pre-determined cost brackets
• Troubleshoot and resolve ATM issues, including hardware & software components
• Consistently monitor and maintain, and/or improve site and cash centre uptime SLAs
• Monitor, action, and report on critical sites to ensure best resolution
• Raise events for matters that require a sit visit or other intervention
• Practice and facilitate excellent relation building with service providers
• Adhere to guidelines and protocols regarding 3rd party engagements
• Ensure constant revision and refining of processes and procedures
• Follow prescribed channel of communication when making recommendations/escalations
• Report and follow up on system issues and failures
• Be available for the cycle shift work on weekends and public holidays

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New Deal Processing:

• Liaise with potential customers to obtain required documentation.
• Prepare deal approval pack on all new applications received.
• Scrutinize new ATM deal applications for final sign off.
• Ensure all new applications move through the correct channels, are reviewed for approval, and installed within the agreed timeframe.
• Determine cash flow from bank statements.
• Follow up on deals that are on hold due to outstanding documentation.
• Complete the take-on process including the processing of banking details.
• Continuously follow up on the installation process status to avoid delays.

Existing Site Performance:

• Manage early termination requests, competitor installations and change of ownerships.
• Manage the ATM renewal process from start to completion.
• Discuss and resolve issues directly with clients.
• Manage contract changes and ATM conversions.
• Review inactive ATM sites on a daily basis to determine reasons for inactivity.
• Manage clients to ensure their inactive ATM becomes active again.
• Determine and implement appropriate action to improve ATM performance for identified sites.
• Review month-to-month performance of ATM base
• Identify ATM sites that require a CRM visit.
• Submit request for ATM removals where required.

Administration & Reporting:

• Compile relevant reports relating to monthly ATM uptime, performance, and branding.
• General contract administration
• Documentation and filing of all client correspondence.
• Escalate issues according to the company and legal procedures.

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Position Summary & Key Areas of Responsibilities

• Develop code based on the specifications provided.
• Participate in code development by actively writing code and conducting unit testing.
• Support the QA processes.
• Work with development team to troubleshoot development environment, production environment, performance tune and optimize code.

Basic Qualifications

• 3-5 years of relevant working experience.
• Bachelor’s and/ or Master’s degree in Computer Engineering, Computer Science or any other related field.
• Knowledge and experience in one (or more) of the following: C# .NET, Java.
• Knowledge and experience in one (or more) of the following: JavaScript, HTML5, CSS3.
• Strong understanding of object-oriented programming.
• Excellent problem solving and analytical skills.
• Proven ability to design and develop large scale, complex applications.
• Ability to work from rudimentary requirements and specifications.
• Excellent teamwork and collaboration skills.
• Fluent communication in English language, in both verbally and written.

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Key Areas of Responsibilities

• Develop systems to enhance business productivity, improve overall business efficiencies and maximise business profitability
• Develop new service offerings on Spark terminals, ensure that the network of Spark ATMs maintains maximum uptime and that no ATM transaction fails owing to substandard technology
• Conceptualize and develop technological innovation that will position Spark ATM Systems to be the leading ATM deployer in Africa
• Write, modify and improve current and new IT systems
• Manage and improve ATM monitoring software and systems
• Observe, test, diagnose and resolve faults in the software
• Write and test code, and then refine and rewrite as necessary
• Evaluate and implement ways to incorporate existing or new technologies into the business and product offering
• Work with other IT specialists both internally and externally
• Provide regular training to users and other IT personnel on all systems, and provide technical support
• Provide the company with software code and documentation pertinent to all systems developed
• Ensure that adequate backups and redundancy is in place for all code and systems
• Project manage systems projects as needed
• Be involved with optimal network configuration and improvement
• Manage and improve system hardware, software, communications and network infrastructure
• Be available and on standby for production system issues
• Responding to urgent business issues with relevant urgency
• Proactively suggest improvements to current processes and systems
• Serve as a technical expert to achieve the most cost-efficient technology solution across projects within Spark ATM Systems
• Suggest alternative technical solutions to meet client requirements more efficiently, with greater flexibility and longer life
• Achieve excellence in the business by identifying and implementing industry best practice

PROFESSIONAL REQUIREMENTS:

• National Senior Certificate
• Relevant IT degree (B.Eng, B.Sc) or equivalent qualification
• Knowledge of ISO 8583 interchange message specification is beneficial
• Development experience coding in C++, Python or Golang would be advantageous
• Web development in Django or JavaScript and database experience with MYSQL would be beneficial
• 3 years prior experience as an EFT/Switching developer is highly advantageous
• Prior experience working unsupervised and to deadline​

COMPETENCIES:

• A great ‘do whatever it takes’ attitude
• Attention to detail and high degree of accuracy
• Responsible, reliable, work systematically and have a high degree of personal integrity
• Professional verbal and written communications skills
• Follow procedures with a structured approach to problem-solving
• Highly organized with a strong work ethic
• Able to think-out-the-box and generate new ideas
• Able to manage own time effectively