Audit Agent: National Contact Centre - Cape Town (Fixed Term) at Democratic Alliance

The successful candidates will be responsible for:

• Ensuring that the Party’s campaign objectives and expected quality standards are met by conducting reviews and confirmation of political activity records
• Conducting high quality interviews and interactions with voters
• Quality capturing of data collected in the contact centre and in the field
• Accurate tracing of voter information

Please submit your application by 05 April 2026 to be considered for this role, noting that any application that does not include the required or correct documentation, will not be considered.

Requirements

Minimum requirements:

• National Senior Certificate or equivalent 
• Proficiency in English and at least one other official language
• Experience in a call centre or customer services environment
• Experience in database capturing (advantageous)
• Experience in quality assurance (advantageous)
• Computer literacy in MS Office Suite, particularly Excel