Automation Support Specialist at Ovations Technologies

Purpose:

• To contribute to business success by delivering both proactive and reactive, end-to-end (cradle-to-grave) support for automation solutions. The role ensures the sustained operation and performance of automation initiatives in alignment with the agreed business case and the broader enterprise automation strategy.

Key Responsibilities:

• Provide ongoing support and maintenance of deployed automation solutions to ensure stability and business continuity.
• Monitor automation processes, identify issues, and implement corrective measures to minimize downtime.
• Engage with business stakeholders to ensure solutions continue to meet business requirements and deliver expected value.
• Drive proactive improvements and optimizations to enhance efficiency and performance.
• Ensure adherence to the enterprise automation strategy, standards, and governance frameworks.
• Collaborate with development and project teams to ensure smooth handover of solutions into production and sustainable long-term operations.

Skills & Experience:

• Proven experience in automation solution support and maintenance.
• Strong problem-solving and analytical skills.
• Experience with automation platforms (e.g., UiPath, Automation Anywhere, or similar).
• Ability to engage with stakeholders at different levels of the business.
• Knowledge of enterprise IT environments and support processes.