Axonify Administrator at Publicis Groupe

Company Description

We offer Business Solutions including Retail Data & Consumer Insights, Integrated Shopper & Retail Marketing, Field & Channel Marketing and Training & People Development. We’re focused on business results and always aim to create long term solutions to drive conversion and sales.

Job Description

General Administration & Support

·       Providing a support function to the Growth Academy on all support queries.  This includes:

o   Actioning tickets from the Growth Academy inbox for Axonify within 24 hours.

o   Tickets includes but ae not limited to: user add-on’s, drop-ff’s, password resets log in assistance, trouble shooting and proviing feedback on all users who loged the relevant tickets.

o   Daily add-on & drop off extracts, completing the relevant actions and providing feedback to the field teams on actions taken. 

o   Contacting non participating candidates to understand reasons for not participating. 

o   Analysing the tickets received and providing a weekly tracker of the tickets received & completed, turn around times of tickets received & completed.

o   Escalation of unresolved tickets within 24 hours of receipt to line manager.

Report Writing & Composition

• ·       Create and write reports as briefed in by the client daily, weekly and monthly. 
• ·       Co-ordinate to collect information from various stakeholders across the business units and consolidate such information into a single meaningful report. 
• ·       Analyse system based data and produce meaningful reports for the client to easily understand and read the information.
• ·       Develop new reports as required by the client or management. 
• ·       Drafting of various progress reports as required against execution. 
• ·       Execute all reports as per client reporting schedule (Annexure)

Operational Excellence

• ·       Ensure self & stakeholders compliance with all processes, policies and procedures (internal)
• ·       Provide updates to line manager on project performances against requirements, escalating any non-compliances that may lead non/under performances on any project.

Database Management

• ·       Conduct a monthly audit on the outlets & users to ensure that all outlets are loaded correctly and have the correct naming conventions.

Qualifications

• ·       Matric or NQF equivalent
• ·       Minimum of 3 years of high-level experience in writing, editing, reporting
• ·       Demonstrated abilities and track record writing high-quality reports

Additional Information

• Demonstrated abilities and track record writing high-quality reports
• MS Excel, MS Word and MS PowerPoint - Advanced level
• Excellent command in written and spoken English is essential