Axonify Administrator at Publicis Groupe

Job Description
General Administration & Support

       Providing a support function to the Growth Academy on all support queries.  This includes:

•    Actioning tickets from the Growth Academy inbox for Axonify within 24 hours.
•    Tickets includes but ae not limited to: user add-on’s, drop-ff’s, password resets log in assistance, trouble shooting and proviing feedback on all users who loged the relevant tickets.
•    Daily add-on & drop off extracts, completing the relevant actions and providing feedback to the field teams on actions taken. 
•    Contacting non participating candidates to understand reasons for not participating. 
•    Analysing the tickets received and providing a weekly tracker of the tickets received & completed, turn around times of tickets received & completed.
•    Escalation of unresolved tickets within 24 hours of receipt to line manager.

Report Writing & Composition

•        Create and write reports as briefed in by the client daily, weekly and monthly. 
•        Co-ordinate to collect information from various stakeholders across the business units and consolidate such information into a single meaningful report. 
•        Analyse system based data and produce meaningful reports for the client to easily understand and read the information.
•        Develop new reports as required by the client or management. 
•        Drafting of various progress reports as required against execution. 
•        Execute all reports as per client reporting schedule (Annexure)

Operational Excellence

•        Ensure self & stakeholders compliance with all processes, policies and procedures (internal)
•        Provide updates to line manager on project performances against requirements, escalating any non-compliances that may lead non/under performances on any project.

Database Management

•        Conduct a monthly audit on the outlets & users to ensure that all outlets are loaded correctly and have the correct naming conventions.

Qualifications

•        Matric or NQF equivalent
•        Minimum of 3 years of high-level experience in writing, editing, reporting
•        Demonstrated abilities and track record writing high-quality reports

Additional Information

1. Demonstrated abilities and track record writing high-quality reports
2. MS Excel, MS Word and MS PowerPoint - Advanced level
3. Excellent command in written and spoken English is essential