B-BBEE Compliance and Advocacy Officer at Department of Trade, Industry and Competition

REQUIREMENTS : Mandatory Minimum Requirements:

• NQF Level 6 qualification in Public Administration or Business Administration/ Economic Science/ Law. 3-years’ relevant experience in an investigation and enforcement environment.

DUTIES :

• Complaints Handling: Handle complaints lodged with the Commission in line with established procedures and processes. Develop and implement fast-track procedures to attend to and resolve client complaints. Review complaints handling systems and provide recommendations for efficiency improvement. Conduct pro-active and reactive investigations and provide a report thereof.
• Database and Tracking System: Maintain and update the database and tracking system of complaints. Monitor compliance with turnaround times and submit weekly reports on delays. Ensure complainants are informed of reference numbers and progress.
• Screening and Analysis of Complaints: Implement methodologies for complaint screening and analysis. Categorise complaints and identify those for investigation or referral. Assess complaints for referral to higher authorities or other institutions.
• Alternative Dispute Resolution: Identify complaints suitable for alternative dispute resolution (ADR). Coordinate and maintain consistency in ADR processes and documentation. Record the number and nature of complaints resolved through ADR.
• Reporting and Administrative Support: Produce progress reports on work done as required. Perform administrative duties as allocated by the manager.