Bakery & Food Operations Specialist at Engen

Who You Are

• You are a dynamic thinker with a high aptitude for learning.
• You have built credibility within your organization and amongst your peers.
• You are an expert at implementation and execution of strategic objectives.
• You are passionate about retail and selling.
• You have excellent communication and negotiation skills.
• You have a reputation for being insightful and operating with integrity.
• You are an articulate leader an able to engage at various levels within an organization

What You Have Done Before

Baseline:

• NQF Level 7 (Degree in Retail Management or relevant degree)
• 8 years’ experience in Supermarket Retail/ FMCG/ Hospitality industry management.

Exciting Challenges You Might Face

• Immerse yourself in various aspects of the organisation.
• Influencing the strategic direction of Engen convenience business.
• Operate remotely based on traveling needs.
• Operate effectively in an ever-changing, dynamic and agile business.

What You Will Be Doing

REGIONAL BAKERY OPERATIONS

• Ensure implementation of non-fuel strategic objectives within allocated region and high levels of shop keeping and in store presentation of bakery standards within allocated to ensure compliance and consistency through consistent site visitation and feedback 
• Ensure delivery and adherence to food safety management processes as stipulated within the Engen Food Safety Manual

REGIONAL FOOD SERVICES OPERATIONS

• Ensure implementation of non-fuel strategic objectives within allocated region and high levels of shop keeping and in store presentation of Food Services standards within allocated to ensure compliance and consistency through consistent site visitation and feedback 
• Ensure delivery and adherence to food safety management processes as stipulated within the Engen Food Safety Manual
• Review Food Services operational standards to deliver improved efficiencies through constant competitor analysis to ensure Engen remains relevant

DRIVE STORE PERFORMANCE INDICATORS

• Implement regional plans to drive site performance indicators (basket size, basket value, customer transaction growth)
• Understand and implement the space management principles to drive more efficient use of space 
• Support the change management initiatives to allow the dealers and internal employees to adapt to the ever-changing environment within the region

STRATEGIC INITIATIVES SUPPORT

• Evaluate the level of implementation of initiatives with regards to Bakery and food Services to drive improvement and consistency
• Support regional convenience strategic and regional sales teams’ initiatives to ensure effective strategy delivery and consistent execution
• Influence changes in project scope by identifying potential issues and developing contingency plans to ensure delivery of strategic objectives.

DRIVE SHOP-KEEPING OPERATIONAL STANDARDS

• Implement shop-keeping processes to ensure world class standards are adhered to so as to maintain the organization’s competitive advantage. Implementation of the PACE methodology
• Analyze the effectiveness of Regional Bakery and Food Services shop-keeping processes and develop and drive improvement to remain ahead of the competition in each of the Brands 
• Support convenience operations on projects relating to Engen’s non -fuel retail strategy by driving in store compliance 

TRAINING AND DEVELOPMENT

• Ensure the execution of all Standard Operating Practices (SOP’s) for Bakery and Food Services Offer
• Implement practical training interventions to ensure skills transfer to sales and convenience operations teams

STAKEHOLDER ENGAGEMENT

• Establish a partnership with Regional Sales and Convenience Operations teams to deliver turnover and income targets 
• Engage internal customers and stakeholders on regional service delivery needs to drive achievement of regional performance indicators 
• Manage and maintain relations with suppliers through the category teams to ensure effective implementation of the bakery category operating plan