Bakery Manager at Kempston Recruitment

• A prominent FMCG supermarket chain is seeking to hire a Deli Manager for its East London store.

Minimum skills and experience required:

• Minimum Grade 12 / Matric qualification or equivalent; tertiary or food service credentials preferred.
• 2+ years of experience in a deli or food service environment, with at least 1 year in a supervisory or lead role.
• Strong leadership, communication, and organizational skills.
• Food safety certification preferred or willingness to obtain.
• Proficiency with inventory systems, POS terminals, MS Office and basic stock management tools.
• Ability to work flexibly across shifts, including weekends and holidays.

Duties and Responsibilities:

• Oversee daily deli operations—including food preparation, presentation, merchandising, and service.
• Supervise, train, and motivate deli team to maintain productivity, hygiene, and customer satisfaction.
• Manage inventory: order supplies, receive and stock deliveries, rotate stock, control waste and shrink.
• Ensure accurate pricing, labelling, clean presentation, and adherence to company merchandising guidelines.
• Resolve customer inquiries and complaints efficiently and professionally.
• Maintain a clean, sanitary work environment following food safety standards.
• Collaborate with other departments (e.g. Bakery, Butchery, Produce) to drive cross-selling and meet overall store sales goals.
• Occasionally perform hands-on tasks such as slicing, packaging, or assisting with production during busy periods.