Bank DC Team Leader -Discovery Connect - JHB at Discovery Limited

Job Description

• The successful candidate will be expected to lead, manage and mentor a team of  Telesales consultants to reach required targets consistently. A teamk Leader is also required to  facilitate any necessary course of action to achieve this purpose from all direct and indirect reports.
• Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct.

Key purpose

• To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 11 – 13 telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with escalated queries.
• Ensuring open communication and engagement to all.
• Adherence to internal policies.
• Inspire, motivate and support team.

Personal attributes and skills

• Excellent communication skills
• Sales Driven
• Quality Focused
• People-Orientated
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making Ability
• Ability to handle complex and challenging situations
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive the correct culture

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• 3 years Team Leader/leadership experience
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous