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  • Posted: Jan 31, 2025
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Instructional Designer

    KEY PURPOSE

    • The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for the Discovery Health Medical Scheme portfolio, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.

    KEY OUTPUTS

    • All work must be done accurately, comprehensively and in-line with set quality standards.
    • Effectively follow the 6Ds methodology to develop all learning solutions.
    • Consult with stakeholders across all relevant business areas to identify and address L&D needs.
    • Gather information about Discovery Health Medical Scheme in relation to key needs and requirements of the area.
    • Develop comprehensive curriculum to cater for the needs of specific areas.
    • Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
    • Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
    • Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
    • Consult with business areas to agree on reasonable and achievable deadlines.
    • Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
    • Maintain material and ensuring best practice guidelines are followed across the areas.
    • Continuous evaluation of both facilitators and the effectiveness of training material.
    • Ability to develop material based on technical product information and specifications.
    • Manage projects within the portfolio, ID team, or department. This includes proactive communication, updates, and timelines.
    • Apply planning and project management skills, as well as the use of project management tools.
    • Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
    • Build and manage relationships with internal and external stakeholders.
    • Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
    • Use approved AI technology effectively to enhance ID processes and develop deliverables.

    COMPETENCIES

    • Extensive experience in the application of the 6Ds methodology
    • Creative and innovative
    • Very good command of English language
    • Demonstrate strong instructional writing skills
    • Attention to detail
    • Good project management skills
    • Communicate effectively with diverse personalities
    • Delivering results and meeting customer expectations
    • Coping with pressure and setbacks
    • Adapting and responding to change
    • Relating and networking
    • Applying expertise and technology
    • Leadership skills.

    Experience and Qualifications
    The following qualifications and experience are required:

    • At least two years Instructional Design experience.
    • Knowledge and experience working in the healthcare insurance/financial services industry.
    • Business related degree.
    • Education & training qualification (ETDP), specifically Design and Development.

    go to method of application »

    JAVA Developer

    Job Purpose

    • The Java Developer is responsible for generating technical designs and transforming Business Requirements Specifications (BRS) into high-quality, executable code. This role involves translating complex business requirements into advanced technical designs while adhering to Discovery Bank Architecture standards.

    Key Outcomes may include but are not limited to:

    • Ensure that the application performs the functions as required by business.
    • Ensure that the applications are maintainable and consider reuse, configurability, data footprints, processing speed, volumes and any other applicable non-functional requirements.
    • Release source code with zero defects.
    • Lead and mentor junior developers during the code review process to ensure adherence to coding standards and best practices.
    • Provide technical support, resolve production queries, and conduct root cause analysis.
    • Participate in Business Requirement Joint Application Development (JAD) sessions.
    • Analyze business requirements and clarify any unknowns with the Business Analyst or Business User.
    • Formulate technical solutions and review them with the development team.
    • Produce Technical Design documents using the standard template and in accordance with Discovery Bank standards.
    • Set up Technical Analysis JAD sessions with all stakeholders to ensure alignment with business requirements.
    • Implement Technical Specifications within the systems framework.
    • Produce source code by applying technical standards and referencing existing components.
    • Participate in the process of reviewing code for consistent application of standards, logic, and effective use of libraries and reusable aspects of the application.
    • Respond to incidents escalated by the Incidents team.

    Education and Experience:

    • BSc Computer Science/Information Systems degree or other relevant degree from a recognised tertiary institution
    • Formal Java qualification
    • At least 6 years’ experience in source code development.
    • At least 4 years’ experience in backend Java development
    • Experience working with event driven systems
    • Experience working with large data volumes
    • Experience working in transactional systems

    Technical skills or knowledge:

    • Knowledge of SDLC, Unit Testing, Database structures, Technical Change Control
    • Technical Stack
    • Java 8 / 11
    • Spring
    • Spring Boot
    • Spring Web MVC (REST)
    • Spring Expression Language (SpEL)
    • Spring JMS
    • Spring Kafka
    • MyBatis
    • HANA (ANSI SQL)
    • JSON / Jackson
    • XML / JAXB
    • JUnit /Mockito
    • Swagger
    • Docker
    • Openshift
    • Jenkins
    • Maven
    • Git / Bitbucket
    • IBM MQ
    • Linux / Windows
    • Ability to do Business Writing, Software development within SDLC, Data modelling and UML Design abilities

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    Marketing Lead: Product and Engagement - Discovery Bank

    Key Purpose

    • The Discovery Bank Marketing Lead will oversee all product marketing verticals and client engagement, and will be responsible for driving utilisation, loyalty, and revenue generation for the Bank. This will include broad-based communication strategies as well as hyper-personalised client journeys, and managing complex marketing campaigns, calendars and budgets efficiently. 

    Areas of responsibility may include but not limited to

    • Product marketing management: Lead the marketing efforts for various product verticals, ensuring effective positioning, promotion, and differentiation in the market.
    • Client engagement: Develop and implement strategies to enhance client engagement, building long-term relationships and loyalty. This includes understanding our client base needs and behaviours to personalise communication and offerings.
    • Revenue generation: Drive revenue through cross-selling and upselling initiatives, leveraging data-driven insights and segmentation strategies to identify opportunities and maximise returns.
    • Collaboration with Bank business units: Work closely with the Bank R&D and product, Technical Marketing and Engagement divisions to align on business objectives, with a focus on driving NIR for the Bank.
    • Campaign management: Lead the planning, execution, and optimisation of complex marketing campaigns – ensuring alignment with the Bank’s targets. Manage campaign calendars, resources, and budgets effectively.
    • Personalisation and targeting: Implement strategies for hyper-personalised and targeted communication, levering data and analytics to deliver relevant messages and experiences.
    • Efficiencies and optimisation: Continuously evaluate and refine marketing processes to drive efficiencies, monitoring campaign performance metrics and adjust as needed.
    • Build a world-class marketing division: Attract, develop, and retain the best talent, respecting diversity, and uphold company values and corporate culture within the division. Drive best practice, and partner with best-of-breed suppliers.

    Education and Experience

    Essential:

    • 8-10 years’ management experience in Marketing in Financial Services
    • A completed NQF level-8 post-graduate qualification

    Preferred:

    • Masters in business administration
    • Chartered Marketer qualification

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    Team Manager - Member Care Life

    Key Purpose

    This role must ensure the efficient and effective operations of the Life Claims departments particularly as the department is the ‘face’ of Vitality Life. This is achieved through:

    • Monitoring team performance and output through use of volume and quality audit data to set or adjust targets and measure success against them and raise the standard of the team.
    • Will be required to engage with both internal and external stakeholders.
    • Responsible for the delivery of the service strategy through management of direct reports 
    • Coach and support team members through regular 1:1s and reviews to identify and address development needs and construct development plans which will build a high-quality team.  
    • Regular liaison with Relationship Managers to ensure escalations and complaint processes are adhered to in a timely and professional manner. 
    • Take full responsibility for regularly updating own knowledge and monitoring teams’ knowledge of company products, processes and procedures to provide the best, accurate customer information at all times. 
    •  Responsible for standard of service provided by own team and involvement in achieving the overall department targets. 
    • Responsible for reward, training and development of own team, establishing and maintaining a performance management framework for the team.

     Areas of responsibility may include but not limited to:

    The successful applicant will be responsible for but not limited to the following job functions:

    • Development and Optimisation of Processes and Systems: Processes and systems which optimise the functioning of the Business Unit and improve customer
    • service levels are implemented. This is achieved by proactively seeking out service gaps, working in conjunction with relevant specialists e.g. Business Analysts, Quality Assurance etc, identifying and implementing appropriate solutions.
    • Query Resolution: Ensures the effective resolution of queries escalated within agreed timeframes. Performs trend analysis of queries and escalations to identify staff development areas, and implements remedial action (coaching, training etc) accordingly
    • Staff Management: Performs all staff related responsibilities (performance appraisals, development plans etc) as per expectation

    Personal Attributes and Skills

    • Deciding and initiating action
    • Working with People
    • Able to work unsupervised and to take initiative
    • Adhering to Principles and Values
    • Presenting and Communicating Information
    • Conflict handling and resolution
    • Collaboration and team work
    • Learning and Researching
    • Delivering Results and Meeting Customer Expectations
    • Following Instructions and Procedures
    • Adapting and Responding to Change
    • Coping with pressure and setbacks
    • Achieving Personal Work Goals

    Technical Skills

    • Effective Communication Skills (verbal & written)
    • Passionate about developing people 
    • Good communication skills 
    • Ability to prioritise 

     Education and Experience:

    Education

    • Matric/Grade 12 is essential
    • At least 2 years' experience in a leadership role.
    • At least 2 years’ experience in a Claims environment would be advantageous

    Knowledge:

    • Business Processes
    • Product
    • Compliance
    • UK Insurance Industry - advantageous
    • System

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    Underwriting Presales Consultant

    Key Purpose 

    • To provide indicative underwriting decisions telephonically and via e-mail. 

    Areas of responsibility may include but not limited to:  

    The successful applicant will be responsible for but not limited to the following job functions:

    • Ensure correct risk rating is applied based on the information provided on the telephone call or via mail.
    • Consult necessary guidelines to ensure correct risk rating is applied to potential new business.
    • Liaise with clients regarding risk applied or policies that are deferred / declined.
    • Attending to underwriting queries and escalated enquiries from brokers, Account 
    • Managers, Franchise Directors which would mostly be telephonic but may be written and emailed. 
    • Dealing with underwriting queries and escalated queries from brokers, Account Managers, Franchise Directors to resolution.
    • Administration duties relating to underwriting.

    Personal Attributes and Skills 

    • Strong Relationships Skills.
    • Deciding and initiating action
    • Working with People
    • Able to work unsupervised and to take initiative
    • Adhering to Principles and Values
    • Presenting and Communicating Information (verbal & written)
    • Conflict handling
    • Analytical skills
    • Learning and Researching
    • Delivering Results and Meeting Customer Expectations
    • Following Instructions and Procedures
    • Adapting and Responding to Change
    • Coping with extreme pressure and setbacks 

    Education and Experience:  
    Education

    • Matric / Grade 12 is essential.
    • 1-year experience as an Inbound Service Consultant within a Life Insurance environment
    • 1 to 2 years working experience as an underwriter (Essential) 
    • 1-year Nursing / medical experience (advantageous) 

    Knowledge:

    • Medical background 
    • Vitality Life product knowledge (basic) 
    • Underwriting procedures & guidelines (including medical, financial, and vocational)

    go to method of application »

    Professional Assistant

    Key Purpose

    • The professional assistant's duties will be to provide administrative support and services to the Group Chief Actuary, Head of Finance and Head of Group Tax and their respective teams. 

    Areas of responsibility may include but not limited to

    • Providing ongoing administrative support for the Heads of Group Functions as well as their team members as required
    • Providing support on various administrative tasks as required
    • Prepare and distribute agenda and meeting packs for various committees (may include audit committees, finance committees, actuarial committee, investment committee and other relevant committees or meetings)
    • Assist in the preparation of team meetings. Scheduling meetings: Room bookings, set up, and related document preparation, coffee orders
    • Minute taking in team/committee meetings
    • Diary and email management
    • Effectively deal with internal and external escalated queries the same day Collecting and returning visitors to the reception areas
    • Continuously build and maintain professional relationships with internal and external clients/teams
    • Preparation of presentation materials 

    Office Management:

    • Logging of TI & Group Facilities calls
    • Assisting with Function & Event co- ordination for teams
    • Ordering from procurement
    • Serve as point of contact relating to reporting of repairs due
    • Procurement for cost centre, place order with supplier, arrange for order number to be generated, arrange approval, receipt of original invoice and send to finance for payment. Petty cash capturing for the division
    • Monthly and ad hoc expense claims for members of the respective teams

    Travel bookings

    • Administration of staff training bookings and training budget
    • Assisting with onboarding of new recruits

    Adhoc:

    • The person in this role will handle adhoc functions and projects which is not limited to the above.
    • Note : support for the Group Chief Actuary’s teams includes the Group Actuarial Function and Head of Compliance Control Function (Group), but not the Company Secretarial function. 

    Personal Attributes and Skills

    • Excellent communication and comprehension Appropriately follows instructions
    • Works productively in a high-pressure environment Upholds ethics and values. 

    Education and Experience

    • 3+ years working experience as a PA at Senior Management level Excellent written and verbal communication skills
    • Proficient in MS office at an intermediate level (Ms Word, Ms Excel, Power Point, Outlook) Experience in the Company Secretariat environment would be advantageous

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    Business Analyst

    Key Purpose

    • The primary function of this role is to gather, analyze and document the Discovery Invest business requirements for the SmartAdvice quotation system in accordance with standards.

    Key Responsibilities

    • Conduct analysis of the Actuarial Product specs and translate the requirements into Business requirements needed for System development.
    • Facilitate interviews and information gathering sessions with stakeholders.
    • Compile the Functional Requirements Specification: Design and document the User-interface, reports, field functionality, business and product rules and process enhancements for Discovery Invest’s new Business Quoting system Adviser 360.
    • Conduct root cause analysis and investigation of production defects to ensure that Online Sales Platform operates efficiently. 
    • Assist the Testing Team during the User Acceptance testing phase with the testing of Online Sales Platform against the Functional Requirements Specification and with any queries related to the Functional Requirements Specification.
    • Report and provide regular updates on the progress of current tasks, to the direct line manager and stakeholders.
    • Adherence to the company’s established standards of compiling Functional Requirement Specifications.
    • Develop and maintain strong relationships with internal and external (where applicable) stakeholders.

    Education and Experience

    • Matric Mathematics Pass minimum grade C
    • Recognised Business Analysis qualification
    • Knowledge of the Life or Investment Insurance Industry
    • System Development Life Cycle (SDLC)
    • Technical systems knowledge
    • Minimum 2 years Business Analysis experience, within the Life Insurance, Investments or any Financial or Corporate Industry.

    Competencies and skills

    • Business Process Modelling techniques and methods
    • MS Office Suite (Expert)
    • Analytical skills
    • Business acumen
    • Critical thinking
    • Problem-solving
    • Stakeholder management
    • Communication skills
    • Project management skills
    • Values Driven
    • Optimistic
    • Learns on the Fly
    • Resilient
    • Instils Trust
    • People Savvy
    • Drives Results
    • Problem Solver

    go to method of application »

    Bank DC Team Leader -Discovery Connect - JHB

    Job Description

    • The successful candidate will be expected to lead, manage and mentor a team of  Telesales consultants to reach required targets consistently. A teamk Leader is also required to  facilitate any necessary course of action to achieve this purpose from all direct and indirect reports.
    • Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non adherence and poor performance must be dealth with in line with the companys code of conduct.

    Key purpose

    • To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition progamme. The Team Leader must also ensure that staff have a development plan , this should be part of the performance discussions

    Key Outputs

    The successful candidate will be expected, but not limited to perform the following key outputs:

    • Leading and managing a team of 11 – 13 telesales agents
    • Performance Management, coaching and developing team.
    • Drive staff to achieve required targets and is accountability for teams overall sales targets
    • Assessment of consultants calls - QA.
    • Assisting with interviews & Role plays.
    • Dealing with escalated queries.
    • Ensuring open communication and engagement to all.
    • Adherence to internal policies.
    • Inspire, motivate and support team.

    Personal attributes and skills

    • Excellent communication skills
    • Sales Driven
    • Quality Focused
    • People-Orientated
    • Attention to detail
    • Strong Interpersonal Skills
    • Strong Leadership skills
    • Problem solving skills
    • Decision making Ability
    • Ability to handle complex and challenging situations
    • Excellent time management skills
    • Organizational awareness
    • Ability to work within a team and drive the correct culture

    Qualification & Experience

    • Grade 12 – essential
    • 4 years outbound/ Inbound experience – essential
    • 3 years Team Leader/leadership experience
    • Computer literate - MS Office, especially Excel – essential
    • Regulatory Exam and NQF 5 FAIS credits
    • BCOMM or related degree will be advantageous

    go to method of application »

    Compliance Officer

    Job Description

    • The purpose of this role is to provide sound advice to FSPs, representatives and key individuals regarding legislation, regulation, industry standards, codes, guidelines and best practice protocols through compliance risk management principles, policies, processes and procedures.

    Job Responsibilities may include but are not limited to:

    • Advise management on implementing and maintaining an appropriate compliance framework which meets the compliance-related objectives of the business.
    • Identify training and awareness needs.
    • Build, develop and maintain strong cross-functional relationships with the key internal and external stakeholders to assess and anticipate emerging risk areas that involves the operations of key individuals, representatives, juristic representatives.
    • Advising, representatives, juristic representatives and key individuals on suitable control frameworks to implement regulatory obligations.
    • Providing guidance into business processes, procedures and systems.
    • Keep abreast of regulatory developments and changes in the financial services industry, with particular focus on FAIS and all subordinated legislation.
    • Conduct onsite visits at key individuals, representatives and juristic representative offices to perform the following:
    • Client files reviews
    • Office assessment looking at compliance operational processes and POPIA requirements.
    • Presentation on compliance updates i.e. Regulatory updates, compliance exposures, complaints, regulatory deadlines.
    • Establish appropriate mechanisms to ensure effective oversight to:
    • coordinate and drive compliance in the Distribution channel and assist management to implement or review compliance structures that will encourage a compliance culture.
    • monitor and enforce effective control, governance and compliance standards.
    • engage with key individuals, representatives, juristic representatives and franchises on any incidents and exposures and ensuring that these are dealt with in line with regulatory requirements.
    • ensure policies, standards and frameworks are appropriate for the business.
    • support the implementation of appropriate monitoring of compliance with regulatory requirements.
    • provide comprehensive reports and feedback to senior management.
    • Managing regulatory changes:
    • analyse changes and evaluate the impact on business and communicate to business.
    • providing guidance and support to business on the implementation of new and amended regulatory requirements.
    • ensure timeous implementation of new and amended regulatory requirements.
    • engage with business to draft comments on proposed legislation and amendments to Regulation.
    • Manage ad hoc projects as may reasonably be assigned by management in line with regulatory and business needs.

    Work Experience

    • 2 years’ of working experience in a financial services compliance role

    Education

    • Relevant tertiary education
    • Member of CISA, FPI would be advantageous.

    Skills

    • Knowledge of local (South African) legislation relating to financial services and able to interpret and apply legislation, including, but not limited to the following: FAIS, Protection of Personal Information Act, Insurance Act.
    • Understanding of Compliance methodology, working knowledge of all elements comprising.
    • Efficient time management skills, including quick turnaround time on quality work.
    • Problem solving skills and conflict-management of situations in a constructive and professional manner.
    • Ability to make rational judgements from the available information and analysis and provide considered and consistent advice.
    • Communication, reporting and presentation skills.
    • Ability to work as a team, understand the impact of decisions and be confident enough to raise concerns within the team and to senior management.
    • Research ability and attention to detail.
    • Detailed expertise in the operation and governance requirements of FSPs.
    • Develop an effective network with business representatives and to build the necessary trust relationship with business representatives.
    • Writes in a well-structured and logical way – must have ability to write and review compliance policies and draft compliance guidance notes and reports with detail required to inform the business of regulatory requirements and potential impacts.
    • Able to work well under pressure.
    • Efficient time management skills, including quick turnaround time on quality work.

    go to method of application »

    Junior Key Account Manager

    Key Purpose of the role

    • To drive the Discovery value proposition with our SOE stakeholders, through building and maintaining those relationships, superior client servicing, with the ability to increase sales of the Mass Market product offerings through identifying new business opportunities and amplifying existing opportunities

    Key Responsibilities

    Your tasks will typically involve:

    • Increase DHMS and Flexicare product sales.
    • Provide expert technical training at, employer and member level.
    • Relationship building with internal and external stakeholders.
    • Conduct On site inductions.
    • Implement activations, wellness support initiatives and employer led projects as required.
    • Identify opportunities for sales and marketing initiatives and onsite activations.
    • Consistently deliver Discovery Health value proposition.
    • Escalated query resolution and troubleshooting
    • Keep up to date with competitor products and service offering and industry developments and trends

    Personal Attributes and skills:

    • Logical, analytical problem-solving ability.
    • Excellent interpersonal skills.
    • Excellent verbal and written communication skills.
    • Ability to work independently.
    • Ability to take accountability, responsibility and ownership.
    • Able to take initiative and exercise sound judgment and decision making.
    • Ability to work in a highly pressurised, target oriented environment.
    • Ability to deal positively with change and uncertainty.
    • Strong business acumen.
    • Strong sales and persuasive skills.
    • Strong quality orientation.
    • Good organizational skills.
    • Proactive, self-motivated.
    • Able to identify, nurture and develop talent.
    • Customer oriented.
    • Ability to meet deadlines timeously.

    Qualifications and Experience:

    Qualifications

    • Matric
    • NQF Level 5 – Wealth Management or Financial Planning or similar
    • Knowledge of MS Office Suite

    Experience

    • Sound Health industry experience ( Medical Aid and Medical Insurance)
    • 2 – 3 years’’ client facing working experience
    • Relationship Management or Sales Experience (advantageous)

    Requirements

    • Valid driver’s licence and an insured and reliable car
    • Smart-phone
    • Willingness to travel

    Method of Application

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