Banking Operations Administrator at Betway Africa

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Providing Support

• The Business Support Coordinator is responsible for ensuring the smooth running of business operations that involves coordinating queries based on business priorities or requirements coming from stakeholders. This is managed through relevant communication channels, logging tickets via the helpdesk system, including collaborating with and following up of queries escalated to the relevant teams within the department, and ensuring that all relevant parties are informed and prepared.

Communication with Stakeholders

• Continuous communication with the business stakeholders and clients is a key part of this role to support queries logged as per company policy and SLA to ensure that business operations are optimized through feedback provided.

Operational Excellence

• The Business Support Coordinator will oversee operational efficiency and smooth workflow for the business processes. The role is responsible for ensuring that clients queries are solved, and business needs are met through the appropriate channels of support.

Delivery Support

• Management of requirements coming from stakeholders where applicable as well as coordinating schedules or timelines relating to stakeholder queries or activities to ensure deliverables are met. The Business Support Coordinator monitors progress of tickets logged/queries and provides timely status updates to management and business stakeholders.

Reporting

• The Business Support Coordinator will be responsible for reporting on the number of queries to business leaders / stakeholders.