Base Retention Administrator (Cape Town) at Kazang

Job Description

• A vacancy exists for a Base Retention Administrator within the VAS and Card division, Kazang, in Century City, Cape Town. 
• The ideal candidate as a Base Retention Administrator will be required to work with substantial amounts of data and work independently as well as a member of a team.

Key Responsibilities include, but are not limited to:

• Managing daily, weekly, and / or monthly reports that show the effectiveness of the various sales representatives.
• Taking messages and emailing them to the relevant staff members where necessary.
• Expanding upon existing reports to ensure increased efficiency and to make sure you have the required information to assist the informal channel.
• Distributing said reports in the form of dashboards to the relevant sales manager.
• Using reports to identify devices that stop trading.
• Escalating these to the relevant salesperson / field technician for follow up.
• Dispatching Field Technicians.
• Ensure that any issues related to this are resolved satisfactorily be escalating to the relevant department head.
• Facilitating monthly boot stock and warehouse stock takes.
• Receiving and sending faulty devices.
• Facilitating and arranging shipments via courier services.
• Management of office facilities, i.e., ordering office supplies, arranging and setup of staff meetings, assisting sales manager and reps with travel requirements.
• Any ad hoc administration as required by the company.

To be considered for this position, the following requirements must be met:

• Matric / Grade 12 qualification.
• Any relevant tertiary qualification.
• 1-2 years’ experience working in sales, sales support, or administrative roles.
• Must be able to read a dashboard with sales figures.

Technical Competencies:

• Computer literacy – MS Office Suite.
• Must have knowledge of a CRM system.

Closing Date 02 September 2025