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  • Posted: Sep 1, 2021
    Deadline: Not specified
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  • Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    BB Services Manager

    Job Purpose

    To market and sell Nedbank products to meet the needs of customers and stakeholders to achieve business objectives.

    Job Responsibilities

    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.

    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.

    • Listen to clients and stakeholders and ask questions to understand their needs.

    • Build relationships with clients and stakeholders by regular contact; being available and getting to know them.

    • Resolve client queries by following business procedure and keeping client informed.

    • Educate clients on the product offering by presenting them with the relevant information.

    • Market products to new and existing clients and stakeholders by identifing client needs and matching product to the need.

    • Achieve daily; weekly and monthly sales targets by following business unit sales strategy.

    • Close the deal by getting client to sign up for product.

    • Improve performance based on management feedback report by acting on report recommendations.

    • Meet requirements of product applications by providing all required documentation.

    • Ensure all client details are correct by capturing details correctly at application stage.

    • Schedule work according to action plan from manager in order to meet business objectives.

    • Complete verification procedure for all applications by following business unit requirements.

    • Report daily statistics to managers for consolidation.Use recommendations from managers report to improve on the quality of work.

    Minimum Experience Level

    • 6 years administration in business banking

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    Sales or Marketing Certificate or Bcomm Marketing, FAIS Qualification, Regulatory Examination 1.

    Type of Exposure

    • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)

    • Building and maintaining effective cross-functional relationships with internal and external stakeholders

    • Comparing two or more sets of information

    • Managing customer expectations

    • Interacting with diverse people

    • Tracking cost against a budget

    • Interacting with external clients

    • Working in a fast-paced environment

    • Working in a team

    • Working with spread sheets

    Technical / Professional Knowledge

    • Administrative procedures and systems

    • Business principles

    • Business terms and definitions

    • Data analysis

    • Governance, Risk and Controls

    • Relevant regulatory knowledge

    • Relevant software and systems knowledge

    • Nedbank culture

    • Cluster Specific Operational Knowledge

    • Business writing skills

    Method of Application

    Interested and qualified? Go to Nedbank on jobs.nedbank.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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