BCM Consultant at Morgan Solus

PRIMARY DUTIES INCLUDE:

• Perform CRM duties for allocated clients. This entails:

  • Comprehensively understand our BCM Toolkit Software (“Toolkit”) platform

  • Build and maintaining long term relationships with key clients by ensure Toolkit is used effectively by the clients

  • Resolve client complaints quickly and efficiently

  • Regularly checking in on clients to ensure they're satisfied with the company and Toolkit

  • Keep clients updated on the latest software and consulting developments

  • Expand the client base by upselling and cross-selling

  • Understand key client needs and addressing these

  • Meet with Project Sponsors in the organisation to strategically plan next phases.

• Conduct Project Governance requirement, e.g., project plans, budgets

• Conduct Business Impact Analysis (BIA) and Threat Assessments using Toolkit

• Develop Business Continuity frameworks/strategies/solutions using Toolkit

• Develop Business Continuity/Crisis Management/IT DR plans using Toolkit

• Assist with IT Disaster Recovery projects

• Build/facilitate/coordinate scenario testing programs

• Provide general Risk Management and Business Continuity advice/assistance

• Develop/deliver Business Continuity and Crisis Management training programs

• Conduct Business Continuity and Crisis Management reviews/audits

• Contribute to product and service development or other non-billable consultancy team activities

• Maintain current operational resilience and continuity industry knowledge (to a high level) and keep up to date on changes to current and new operational and BC regulations and standards

ESSENTIAL REQUIREMENTS:

• Excellent understanding of the Business Continuity standard ISO22301 and the BCI Good Practice Guidelines 2018 (i.e. Is able to discuss the documents in detail and can advise clients what is required to meet these standards) – applicant will be tested on this.

• MBCI and/or ISO 22301 Lead Implementer minimum requirement

• Establish, develop and maintain positive and professional stakeholder relationships

• Be a motivated, enthusiastic, conscientious self-starter who has a passion for Business Continuity and enjoys a challenge

• Relishes working in a team of highly motivated and highly skilled individuals

• Excellent communicator who is comfortable meeting with and expressing themselves to client staff, line management and executive team members

• Excellent written skills (Word and Excel), in particular planning and report writing skills.

• Excellent presentation skills (writing and delivering PowerPoint presentations)

• Excellent meeting facilitation skills

• Ability to work and manage multiple client engagements concurrently to tight delivery deadlines

• Comfortable with travel requirements that may result in many “away days” for certain clients. May include out of country and Africa trips 

• Desire to develop personal Business Continuity knowledge and skills further

• Commitment to excellence, and desire to help promote and develop BCM at Morgan Solus

• A high-level understanding of business continuity planning tools and software, notification tools and recovery strategies for technology and premises and the ability to use these effectively to deliver client engagements

IDEAL REQUIREMENTS:

• 5+ years in the Business Continuity/Crisis Management/Disaster Recovery field

• Experience working on an Operational Resilience programme

• Should have strong knowledge of other Risk domains like Operations Risk Management, IT Security, Cyber Risks, Corporate Security, Health and Safety, to be able to evaluate these Risks.

• Experience delivering Crisis Management exercises to executive teams

• “Hands on” experience of rehearsals / tests

• Currently in a role that involves direct customer contact

• Understanding of the principles of IT Service Continuity Management and the integration with Business Continuity

• ISO22301 Lead Auditor certified and/or Industry recognised certifications from BCI, DRI, ISO, other similar Bodies

• Excellent understanding of ISO31000 Risk Management and BS 11200

• Financial Services Industry Experience

• Entrepreneurial mindset and an innovative spirit and willingness to go the extra mile

IN RETURN, WE OFFER

• Morgan Solus has  experienced a 200% growth in Revenue over the last 2 years alone and won multiple tenders for BCM software implementations, even beating out international rivals

• The unique opportunity to work at an innovative software company, and actively contribute to our global vision and strategy while enhancing our consulting program

• Being part of a dedicated BCM team of highly motivated professionals

• Constant personal development with a steep learning curve – a system of trainings, mentoring, counselling, and on-the-job learning

• Modern working environment and equipment, fostering mobile working flexibility

• Competitive Salary + Uncapped Commission + Profit Share

• Paid Time Off (PTO) 2 Weeks, after 90-day probation