Benefits Consultant at TFG (The Foschini Group)

Key Performance Areas:

• Deliver outputs guided by Benefit strategies, policies and processes provided by the SPA Benefits specialists, these would include changes to policy; legislation and new initiatives/projects.

Delivery of benefits and change management activities:

• Guided by the annual rhythm plan execute meet deadlines within SLA, including business and stakeholder readiness
• Ensure that all benefit change project are planned and effectively implemented
• Assist the SPA with the roll out of the benefits plan including communication plan, required consultation and post implementation support
• Work with System and Reporting team to ensure all benefit data is tracked and available for reporting requirements as well as compiling the relevant reports and providing feedback
• On-going reporting, database management and matrices

Liaison and case management with TFG’s 3rd Parties [i.e. Disability, COID, Medical Aid etc.]:

• Ensure readiness of the HR Services support teams in order to meet lead times, delivery and ensure timeous and quality completion
• Execute operational activities for / through relevant third parties
• Partner where relevant in order to ensure delivery of necessary outputs as per the SLA, agree delivery and ensure timeous and quality completion
• Ensure effective disability case management, analysis and reporting
• Escalate delivery or operational concerns with the relevant relationship holder
• Attend operational meetings with third parties
• Partner to deliver end-to-end digital / e-solutions
• Partner with external suppliers on new or enhanced processes to establish agreed lead times and timeous and quality delivery

Identify and manage potential risks:

• Ensure Benefits process and practices meets compliance requirements
• Identify and provide recommendations to address non compliance Ensure all significant legislative risks / compliance issues are escalated to Benefits Manager and or SPA Benefit / relevant Specialists

Continuous Improvement:

• Identify opportunities for improvement in Benefits processes and communicate these to Benefits Manager for consideration
• Execute User Acceptance Testing activities aligned with Systems & Reporting team testing periods

Problem Management / Escalation Management:

• Communicate all significant risks to delivery to the Benefits Manager
• Escalate any deviation to policy and provide recommendation to Benefits Manager or relevant SPA Benefits for decision

General: Benefits and People Shared Services Support:

• Assist other teams members, and / or in broader People Shared Services: Operations according to resource needs (valley periods, emergencies, projects)
• On request, act as 2-I-C to Benefits Manager (e.g. during absence; taking the lead on a project; etc)
• Make recommendations and proposals to improve shared service effectiveness and efficiency

Job Requirements:

• HR/Psychology Degree or equivalent
• 3 to 5 years functional Benefits experience.
• Disability and COID and Medical Aid Experience [including 3rd party management]
• Africa Benefit management experience [advantageous]
• Wellness experience [advantageous]

Skills and attributes

• Strong knowledge of Benefits
• Strong knowledge of change management
• Project management knowledge and exposure
• Experience of influencing at various leadership levels
• Customer service / user experience passion
• Excellent interpersonal and communication skills
• A ‘can do’ attitude with high service delivery
• Continuous improvement performance mindset
• Understanding of related policies and legislation
• Resilient in the face of obstacles
• Ability to work in fast paced and pressurized environments
• Benefits structure and legislation knowledge [RSA and ROA]
• Analytical and numerical ability
• Critical thinking skills
• Strong judgement and the ability to work independently
• MS Office package proficiency [e.g. MS Excel, MS Word]
• Understanding of the TFG business context [advantageous]