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Clickatell is a cutting edge technology company and global leader in mobile messaging that enables effortless, personalized, and contextual digital interactions between businesses and their customers. Clickatell was the first company to enable a web to mobile app from any website in the world and, harnessing over a decade of insight into the complexities of...
Description
We Are Setting The Pace
Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to ask the right questions and take the smart risk.
We call ourselves Champions. Why Champions? Because it’s not only about what they have done, but also for what they are going to do. The way they are going to drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.
Purpose
Are you a curious Bi Analyst? Do you want to help grow the chat commerce revolution? The Business Intelligence Analyst is responsible for helping Clickatell leverage data, analytics and identify opportunities for improvement, spot trends, as well as recognize potential issues and offer solutions. Your work is aimed towards improving efficiency, increasing productivity, and driving profits for the business.
We Do The Right Things- Responsibilities of the Role
Design, create & implement multivariate data models to help the business answer questions.
Conduct data quality and governance checks to ensure that the information inside our tools, databases, lake are accurate, consistent and supports analysis at a all times.
Work together with the internal cross functional analytical and development teams to build world class analytics.
Build forecasting, segmentation & other data models to aid the business in understanding product, customer and performance metrics.
Work with internal stakeholders to develop KPI’s metrics and clear concise business definitions for datasources per department
Proactive identify gaps in analytics and help assist with data related programs with product and engineering.
Maintain and develop dashboards, tools, and analysis
Leverage in team ETL developer or engineering to build integrated databases that provide a central view into business and product performance
Act as analytics liaison with marketing, sales, product and other business teams.
Use advanced analytics & automated reporting methodologies to develop insights and recommendations and to establish best practices.
Requirements
We Are On A Learning Journey- Requirements of the Role
Qualified candidates will have a Bachelor’s degree in MIS, Computer Science, Information Technology, Mathematics or related field with experience working in a technical environment.
Experience with data visualisation tools like ( Powerbi,Qlickview,Tableu)
Experience with SAAS platforms or analysing SAAS product performance
Experience working with big data sets ( 1 billion plus records )
Ability to leverage a technical mindset with a creative and analytical approach to problem solving.
Ability to manage priorities and coordinate tasks to solve day-to-day challenges in a dynamic environment.
Excellent written and verbal communication, organizational and project management skills.
Experience with external third party datasets ( Salesforce,Hubspot,Google Analytics,Adwords etc) and creating a link between various datasets.
SQL experience ( 5+ Years )
Experience with Python ( benificial )
Data science experience ( beneficial)
Experience with cloud environments ( AWS,Azure)
Experience with analytics platforms ( Knime, Alteryx) beneficial
Benefits
Why You Should Join- Perks of the Role
Healthcare, Retirement Fund and Risk benefit company contributions
Quarterly performance incentives
Reimbursable Communication allowances for internet and mobile phone bills
Half-day off on your birthday
5 personal days leave a year, over and above your annual leave
Remote Working (our offices are currently open for essential use only due to COVID-19)
Home office set-up with laptop, monitor, chair and UPS
Stronger Together
Clickatell is unequivocally committed to Diversity, Inclusion and Belonging. We believe that we are stronger together and that sameness limits our thinking and our opportunities. You are welcome at Clickatell for who you are, no matter where you come from or what you choose to believe. Our platform is for everyone, and so is our workplace. But it isn’t just about a whole lot of different people working together all having their say – it is about us creating a place where we all feel that we belong. It’s in our differences that we will find the power to keep revolutionizing the way the world uses chat technology.
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