Billing Services Manager at Discovery Limited

Key Purpose

The role of the Billing Services Manager is to ensure the effective operation of the ECP Billing Services Team.

Areas of responsibility may include but not limited to

Job responsibilities include among others the following:

• Relationship building with brokers and clients.
• Maintaining broker and client satisfaction levels.
• Managing the billing and administration of all clients.
• Dealing with elevated queries/ problems and face to face troubleshooting.
• Managing Billing Services staff and ensuring staff meet the KPA's
• Managing, coaching, and developing Team Leaders
• Collation, monitoring and submission of performance stats
• Facilitating compliance to internal and external Audit requirements.
• Recognizing and managing potential risk.
• Facilitating change management within the environment.
• Maintain relationships with various stakeholders across the business.

Personal Attributes and Skills

• Strong leadership skills.
• Good risk management ability.
• Good organisational and problem solving skills.
• Exceptional interpersonal skills.
• Excellent verbal and written communication skills.
• Good time management skills; ability to manage heavy workload and multiple tasks.
• Ability to handle pressure and complaints.
• Willingness to work overtime when required.
• Analytically minded.
• Good formal presentations, meeting and training skills.

Skills

• Time Management
• Verbal and written communication
• Numerical skills
• Interpersonal skills

Qualification and Experience

• The following are essential requirements

Knowledge:

• Advanced Excel
• Microsoft Office Suite
• Advanced knowledge of Discovery Health Products, processes and departments
• Advanced knowledge of Discovery Policies and Procedures
• Extensive knowledge of legislation, industry and competitors

Experience:

Essential:

• Minimum of 2 years leadership experience with notable achievements
• A minimum of 1 year experience in a Finance or Billing environment
• A minimum of 2 years’ experience in Discovery Health Operations
• Experience in dealing with clients/ brokers face to face and at boardroom level.

Advantageous

• 2 years Account Management experience; or extensive experience in credit control and reconciliations
• Management Experience

Education:

• BCom or related degree (Advantageous)

EMPLOYMENT EQUITY  
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.