Key Purpose Statement
- The role of the Billing-to-Collection Controller is to ensure accurate AR reporting (balance sheet and income statement) and minimize the Brand debt and drive maximization of revenue (billing completeness and collection), while ensuring optimal customer experience in the billing-to-collection operations.
Responsibilities:
Billing | Drive billing accuracy and superior billing customer service. Activities include:
- Coordinate monthly compilation and control of student billing input and throughput (fee schedule). Perform periodical independent checks on accuracy / completeness of billing input.
- Control GSS billing process quality by managing SLA and KPI and performing independent controls
- Coordinate the compilation of the relevant billing master data for the new school year (pricing, bursaries, discounts,...)
- Coordination of the renewal of the third party customer contracts for the new year
- Implement and coordinate monthly the school operations and controls to drive the accuracy of student and third party billing input in SIMS, D365 and KARRI.
- Coordinate monthly compilation and controls of billing processed outside of SIMS (third party and ad hoc student billing). Perform periodical independent checks on accuracy / completeness of billing input.
- Drive continuous billing process improvement and implementation of action plans.
Drive maximization of other income:
- Approve the pricing for schools fundraising events (tours, events, ad hoc school billing,…) and control collection and actual Profit and loss of those events.
- Drive adherence to Third Party billing guidelines (fee matrix)
- Drive profit optimization of the tuckshop rentals by setting up/managing commercial terms for contracts/tenders
- Identify opportunities for revenue maximization and implement action plans to deliver benefits
Billing-to-collection-related policies (brand level), SOP, control tool and templates
- Develop and maintain brand policies, Brand SOP, control tools and templates
- Animate the brand approval milestones for all decisions relating to the billing-to-collection cycle (bursary, discount, NRE, PST, third party billing outside brand guidelines,...)
- Continuously review coverage and effectiveness of billing-to-collection operations internal control, develop and strengthen internal controls.
Student Bursary/Discount control and application management (scope: bursaries, sibling discount and staff discounts)
- Animate the application and approval milestones for bursary and discounts
- Perform periodical controls on accuracy of bursaries and discounts
- Manage staff discount process (from application to billing) and continuously drive process improvement
- Review applications for bursaries and discounts
Reporting
- Control GSS billing process (statement and balance sheet) quality by managing SLA and KPI and performing independent controls
- Review all accounts with credit balances and identify the split between FIA and DIC
- Out of the DIC, perform detailed analysis to identify potential missed billings, incorrect payment allocations or other process issues. Drive corrective measures.
- Validate student enrolments qualifying for commission and bonus payout
- Prepare monthly management reports (with KPI and insights for decision-making)
Debt management | drive debt minimization for the Brand. Activities include:
- Control GSS collection process quality by managing SLA and KPI and performing independent controls
- Validate GSS bad debt write-off proposal (twice a year)
- Coordinate and control the non re-enrolment (NRE), pre-suspension/suspension/termination (PST) and Pre-Legal hand over campaigns. Track progress and effectiveness. Control and sign-off the PST lists.
- Drive continuous improvement of the debt management processes and controls with GSS and Brand Teams
- Coordinate and control collection of third-party billing and ad hoc billing processed outside of SIMS (KARRI)
Manage projects and ad hoc activities related to the Billing-to-collection cycle
Coordinate bursars operations relating to the Billing-to-collection cycle
Manage the administrative HR activities for the Team reporting to the role (recruitment, onboarding, objective setting, performance appraisal,...)
Competencies
Skills
- Problem solving
- Analytical skills
- Process mapping
- Project management
- Data analysis (Excel skills, methodical mining of data,…)
Behavioural Attributes:
- Good negotiator
- Excellent communication skills
- Proactivity
- Dynamic
Educational Requirements
- CA (SA) or SAIPA
- B-Com or B-Tech Accounting
Experience Requirements
- Financial manager or Manager with Billings & Collection experience – 5years
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