Blue Valley HOA: Head of Security at Trafalgar Property and Financial Services

KEY PERFORMANCE AREAS AND OBJECTIVES

General  Management

• Compile and monitor budgets across the security function.
• Liaise with other departments to ensure that an infrastructure changes or projects include a security element.
• Ensure effective record keeping of all assets, identifying areas for investment.
• Develop proposals for security needs and present to the Security committee through the EGM
• Report security statistics on a monthly basis, including the development of incident reports, risk areas, actions that have or are required.
• Ensure the strict and fair enforcement of rules across the internal security team and external service providers.
• Ensure the security team is up to date with the latest information, intelligence and plans
• Ensure confidentiality within the security team on individual action plans and monitor their effectiveness.
• Work with external providers to ensure quality-of-service delivery, enforcing performance in accordance with agreed standards and SLA’s.
• Negotiate revision to the SLA’s as and when required both from an internal perspective as well as with providers.
• Develop clear lines of communication with home owners, providing appropriate support when incidents take place as well as to the wider community.
• Ensures all security-related reports or documents including incident reports, proposals and tactical or strategic initiatives are prepared and provided to the EGM timeously regarding regular security operations and any incidental matters.
• Establish performance standards and SLAs for service providers related to security and ensure their adherence.
• Identify security-related supplies and equipment that require purchase and develop proposals for their procurement in line with BVHOA standards..
• Ensure constant improvements in service delivery through better systems, controls and ways of working.
• Develop and plan protocols for special and high-risk events.
• Attend meetings, professional seminars or conferences to keep abreast of changes in legislative directives, new technologies etc.

Human Resource Management

• Recruit, develop, train and retain team members.
• Evaluate performance and productivity.
• Ensure compliance with all HR related legislative and regulatory requirements.
• Ensure that any disciplinary and poor performance issues are dealt with promptly, fairly and in accordance with labor law and estate rules and procedures.

Security Systems Management

• Responsible for all security related systems and protocols. 
• Identifies and proposes initiatives to the EGM.
• Support the team to ensure the security systems ongoing general maintenance and protection.
• Support the team to manage critical spares for immediate repairs.
• Source and recommend preferred contractors and obtain approval from the EGM and develop proposals for Board sign off.
• Engage with external service providers to ensure the continuity of their services, building and developing stronger relationships.

Asset Management

• Implementing security measures to protect facilities and assets from theft or damage, including lighting systems and perimeter 
• Manage all BVHOA security related assets in terms of their life cycle by ensuring the team  conduct continuous condition assessments.
• Management of the asset and inventory registers.
• Update and implement maintenance schedules.

Desired Experience & Qualification

REQUIREMENTS

Qualifications

• Minimum Qualification:  Bachelor’s Degree, Advanced Diploma, B-Tech or Post-Graduate Certificate (NQF Level 7) in either security management/ risk management, safety management, law enforcement, criminal justice or policing.
• Preference will be given to candidates with information technology and project management certifications and/or experience.

Experience & knowledge

• Proven experience in a senior security leadership role in an estate environment
• Minimum of 8 (Eight) years as security manager in corporates or estates environment.
• Knowledge of industry norms and standards of security related services on an Estate.
• Experience in control room management.
• Experience in management of teams and service providers
• Experience in dealing and managing in crisis situations
• Knowledge of estate’s management and conduct rules
• Experience in managing performance across internal teams and external suppliers

Skills and Abilities

• Detailed knowledge and understanding of health and safety compliance.
• Understanding and ability to identify and manage risks.
• Ability to build strong relationships with stakeholders including SAPS, CPF, TMPD and other Estates in the area.
• Experience in managing budgets and reporting expenditure.
• Ability to develop, communicate and manage service contracts.
• Ability to develop service level agreements, ensuring all parties meet the required needs.
• Experience in the development and management of standard operating procedures.
• Excellent interpersonal skills
• Ability to integrate, coordinate, plan, delegate and control performance.
• Ability to work under pressure and analyse situations and identify solutions.
• IT skills – MS Office programmes.
• Project Management skills