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SURGO was born out of the need to move away from old and outdated practices to improved simplified services to clients, nationwide. We have left footprints in some of the biggest companies through our ability to move people to success.
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Job Description
Our client provides a one stop shop including competitive printing technology, consumables, media, expertise, knowledge and after sales service all backed by 25+ years’ experience in the Printing equipment and supplies industry, with offices in Johannesburg, Durban, and Cape Town. They are looking for an Internal Graphic Supply B2B Telesales Consultant to join their team based in Cape Town.
Responsibilities:
- Service New and Existing customers/accounts to Obtain orders for company range of Products
- Prepare Sales presentations by studying different customer types and the various products in the Group portfolio
- Focus sales efforts by studying existing and potential volume of customers and focusing on the buying potential in your area
- Submit Orders by referring to price lists, product literature and related sales guides
- Keep management informed by submitting activity and results reports
- Monitor competition by gathering marketplace information on pricing, products and selling techniques etc.
- Resolve customer complaints by relaying problems, preparing reports, and making recommendations to Management
- Maintain professional and technical knowledge by attending training and workshops
- Manage and maintain clients’ accounts and ensure that they remain in good standing
- Attend weekly sales’ meetings at the office
Requirements:
- 2+ years proven sales experience and track record
- Qualification in Business /Sales Management or related an advantage
- Experience in the printing technology industry is an advantage
- Highly computer literate
- Self-Starter & highly motivated
- Process driven.
- High level of customer service orientation
- Effective verbal and written communication skills
- Negotiation skills
- Excellent listening and presentation skills
- Attention to detail
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Job Description
SURGO (PTY) Ltd. has partnered with a full-service brokerage firm in South Africa commissioned by various Insurance Companies to sell a variety of quality insurance products. A licensed FSP established in 2016 with the goal to ensure that the brokerage recognises individual insurance needs and works in line with the various product suppliers to meet those needs.
They are committed to fulfilling the client’s insurance needs through high standards of professionalism, integrity, and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Our client is recruiting for a skilled, driven, and ambitious Experienced Health Insurance Consultant to join their team.
Requirements:
- Matric Qualification
- Clear criminal record
- 1 year cold calling experience
- Within DOFA (FSCA Qualification)
- RE5 Qualification & FAIS credits required
Benefits:
- Performance incentives
- Full training provided
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Job Description
Our client specialises in end-to-end engagement solutions using a holistic approach that connects employees, sales and channel partners, and customers. They are recruiting for an experienced and motivated Support Consultant to join their dynamic team at their Westlake office.
Responsibilities:
- Answer and/or initiating customer interactions, responding to customer needs in a professional, service-orientated manner
- Constantly meeting organizational service level agreements by taking appropriate actions to resolve customer queries
- Assess customer concerns by eliciting the relevant and sufficient information to enable an accurate, appropriate and timely resolution
- Follow appropriate procedures providing solutions to all customer interactions, tailored to the needs of the individual customer
- Provide feedback to the customer on actions taken to ensure appropriate magical levels of customer service
- Remain current with product, system, process and policy knowledge
- Escalate complex problems and difficult situations when required
- Diffuse difficult situations and managing the flow of the call and maintaining control all while navigating the necessary business systems
- Check customer details to ensure accuracy and relevance to the service interventions
Qualification and Experience:
- Good verbal (English, Zulu, Sotho and Xhosa) and written communication and customer service skills
- Attentive listener with a professional approach
- Good attention to detail and data accuracy
- Adaptable and flexible, adapts style to align to cultural differences
- Knowledge of standard rules, procedures, and operations within a contact Centre environment
- Ability to solve basic problems which may be varied but similar
- Ability to fact find to gain a full understanding of an issue and consider most appropriate response
- Ability to work effectively in a team to support the achievement of objectives
- Demonstrates the ability and passion to learn
- Matric or NQF Level 4
- Minimum one-year high pressured customer service environment
- Experience with the prompt resolution of complaints
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Job Description
SURGO (PTY) Ltd. has partnered with a full-service brokerage firm in South Africa commissioned by various Insurance Companies to sell a variety of quality insurance products. A licensed FSP established in 2016 with the goal to ensure that the brokerage recognises individual insurance needs and works in line with the various product suppliers to meet those needs.
They are committed to fulfilling the client’s insurance needs through high standards of professionalism, integrity and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Our client is recruiting for a skilled, driven, and ambitious Cross Selling Insurance Sales Consultant to join their team in Roodepoort.
Requirements:
- 1 year Telesales experience (Selling any Insurance)
- Must have at least 1 year cold calling experience
- Experience in selling funeral, medical aid or Medical insurance before (advantageous)
- Must be able to speak and understand Zulu and English properly
Benefits:
- Incentives
- Full training provided
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Job Purpose:
- The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
Essential Functions:
- Responsible for Diagnostic to Solution Proposal creation for Digital projects
- Generate ideas for building ‘game-changing’ capabilities by scanning the market/competition and internal operations
- Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
- Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
- Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
- Create best in class products by integrating firm’s product footprint and investments – automation, process simulation, re-engineering, domain expertise, analytics etc
- Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
- Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations
- Managing client visits for prospects, existing clients with respect to transformation presentations
- Providing transformation solutions and roadmaps for new deals / pursuits
- Contribution of creation of showcase content, though leadership white papers, collaterals
- Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisations
Primary Internal Interactions:
- Business and Account Leadership
- Advanced Automation & Robotics
- Analytics
- Products and Platforms
- Quality & Process Excellence
- Operations SME’s & Supervisors
- RFX and deal team
- Client Management team
- Other enabling functions on need basis
Primary External Interactions:
- Existing and Prospect clients
Technical Skills:
- Strong Insurance domain preferable though not mandatory
- Functional Domain experience in Contact center
- Experience with Process Diagnostics and Solutions development
- Good understanding of Digital Solutions: Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management
- Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
- Proficient with MS-VISIO for flowcharting/process mapping software
- Experience of packaging and showcasing capabilities and solutions
Education / Professional Requirements:
- Preferred qualifications: Graduate with experience in digital transformation
- Experience with Lean Six Sigma is highly preferred
Work Experience and Additional Requirements:
- 10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience
- Proven ability to drive a solution from start to finish (project management certifications are a plus)
- Experience with Generative AI
- Dealt with Azure projects and lean six sigma projects
- Experience with webchat and voice processes
- Experience in Insurance/BFSI domain will be given strong preference
- Experience of packaging and showcasing capabilities and solutions
- Willing to work in 24/7 environment
- Ability to travel as required domestically and / or internationally
- BPO Contact Centre exposure would be an advantage
Method of Application
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