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  • Posted: Apr 29, 2024
    Deadline: Not specified
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    Epiroc is your partner for mining and infrastructure equipment. We're excited to build on proven expertise and performance with the same people and a bold new drive to make what's good even better. Just like our name Epiroc says, we want to be on top of things. Epiroc means at or on rock, coming from Greek and Latin roots. It reflects our core bus...
    Read more about this company

     

    Customer Manager - Tools and Attachments

    Main Responsibilities 

    • Maintain and increase market share and profitability
    • Professional and highly motivated to maintain and increase market share and profitability for Rock Drilling Tools.
    • Endeavour to enlist new customers.
    • Supporting the companies policies and procedures
    • Assist with collection of outstanding monies due from sales.
    • Ensure correct forecast per warehouse is established.
    • Ordering of correct products for weekly stock replenishing.
    • Follow up on new orders, deliveries, and back orders.
    • Regular update of receipts and stock issues. (Documentation).
    • Reconciling of stock in warehouse – monthly verification.
    • Managing and reconciling of stock in warehouse.
    • Reconciling of figures for invoicing.
    • Monthly update of PDC Statistics.
    • Present realistic target for monthly/annual sales for approval.
    • Intimate knowledge of Market share in area.
    • Monthly reporting to product managers of developments in area.
    • Ensuring continuous customer support regarding product performance.
    • Continuous follow-up and after sales service
    • Correct pricing structures to be applied (outright / contract)
    • Quotations to customers to be approved by management.
    • Product presentations to new and existing customers to promote product.
    • Liaison with customer on new products and designs.
    • All new products or design change requests to be forwarded to Product Manager.
    • Liaise with customers regarding product related queries. (claims / non-performance)

    Required Skills and Capabilities

    • Extensive product knowledge on all rock drilling tools product lines.
    • Knowledge of surface mining applications 
    • Ability to achieve set targets/goals.
    • Knowledge of correct applications of products.
    • Require medical fitness certificates.
    • Ability to write detailed and comprehensive reports (monthly)
    • Able to work without supervision and be a team player.
    • Good communication skills and customer focused, and be presentable on all levels.
    • Computer Literacy
    • Valid drivers license.

    Education and experience requirements 

    • 3-5 years' experience in a similar role
    • Experience in the mining industry 
    • Tertiary qualification in business management and/or sales and marketing 

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    Rigger - Platreef

    Mission:  

    • Customer satisfaction
    • Quality of work - Detailed dynamics of rigging
    • Communication Proficiency
    • Thorough inspections of equipment
    • Environmental considerations

    Main Responsibilities and Tasks:

    • Inspecting and preparing loads that need to be moved.
    • Setting, aligning, and levelling heavy equipment machinery.
    • Selecting the appropriate rigging gear.
    • Preparing rigging equipment including beams, pulleys, clamps, and bolts.
    • Inspecting rigging before final use.
    • Monitoring and maintaining rigging equipment.
    • Manoeuvring loads using heavy equipment machinery and by hand.
    • Ensuring compliance with company safety procedures.
    • Communicating with the rigging and construction team.
    • Breaking down rigging equipment and conducting post-rigging inspections.
    • Proper housekeeping
    • Standby if required
    • Will carry out any other function or duty as may be required in terms of "The Way We Do  Things"
    • Ensure to comply with the customer's procedures and safety

    Educational Qualification:

    • Grade 12 or NTC 3 with applicable trade qualification (Rigger)

    Required Skills and Capabilities:

    • In-depth knowledge of rigging equipment and heavy machinery (Experience within industrial / mining background)
    • 3+ years working as a rigger
    • Familiarity with OSHA safety standards
    • Valid driver's licence
    • Good product knowledge
    • Interpersonal skills
    • Be presentable to customers in grooming and dress code

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    Maintenance Planner - Platreef

    Mission:  

    • Customer satisfaction
    • Quality of work - Detailed dynamics of rigging
    • Communication Proficiency
    • Thorough inspections of equipment
    • Environmental considerations

    Main Responsibilities and Tasks:

    • To plan Maintenance activities, machine planning and forecast planning for the Parts & Services Division.
    • Coordinate the right planning of the service processing
    • Forecasting and tracking of resources, parts and consumables required for Internal and external jobs for field activities.
    • Receive customer scope of work and verify that information is complete and expected delivery dates are feasible.
    • Provide regular updates of job progress and communicate delays or other challenges promptly to internal and external customers.
    • Facilitate and act as chairperson for formal routinely held team meetings, keep minutes   and actions plan.
    • Costing of Jobs.
    • Providing weekly cost updates on WIP.
    • Prepare quotations for repairs as per agreed scope of work.
    • Managing and controlling of Work in Progress (WIP).
    • Maximize the overall utilization of the technicians to gain efficiencies and recoveries.
    • Self-development - E learning and allocated training by technical manager  
    • Will carry out any other function or duty as may be required in terms of "The Epiroc Way".

    Educational Qualification:

    • Grade 12
    • Strong technical background, preferably within mining/construction equipment.
    • Experience in Planning and Scheduling for field activities.
    • Compilation of SOM and scope of work quotations and job cost analyses.
    • High level of computer literacy, MS Excel, Project, Word, Power Point etc.
    • ERP System knowledge and/or experience.

    Required Skills and Capabilities:

    • Strong technical background, preferably within mining/construction equipment.
    • Experience in Planning and Scheduling for field activities.
    • Compilation of SOM and scope of work quotations and job cost analyses.
    • High level of computer literacy, MS Excel, Project, Word, Power Point etc.
    • ERP System knowledge and/or experience.
    • Self-starter, analytic and results driven.
    • N4 with Applicable Trade (Millwright)
    • Maintenance planning experience,
    • SAP experience
    • JDE or equivalent

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    Boilermaker - Platreef

    Main Responsibilities and Tasks:

    • Attend to breakdowns on site
    • Assist with the maintenance of equipment
    • Troubleshoot and repair system and machine problems
    • Ensure quality work at all times
    • On the job training of assemblers
    • Proper housekeeping
    • Standby if requited
    • Will carry out any other function or duty as may be required in terms of "The Epiroc Way"
    • Ensure to comply with the customer's procedures and safety

    Educational Qualification:

    • Grade 12 or NTC 3 with applicable trade qualification (Boilermaker)

    Required Skills and Capabilities:

    • 3+ years working as a boilermaker within the mining industry
    • Familiarity with OSHA safety standards
    • Valid driver's licence
    • Good product knowledge
    • Interpersonal skills
    • Be presentable to customers in grooming and dress code

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    Regional Inbound Replenishment Specialist

    Mission    

    The Regional Inbound Replenishment Team lead should independently focus on supporting the GDC/RDC/LDC, SCOCs and Customer Centers (Consignment Stock) with all aspects of Inbound Replenishment on a day-to-day basis.
    This includes but is not limited to the standardization, harmonization, and adherence to replenishment processes within Africa region. He / She is responsible for the development and implementation of replenishment strategies in alignment to Epiroc's divisional guidelines. It will also support re-distribution activities with aim of reducing excess stock in the region. While acting as Subject Matter Expert and guiding customers and other employees in the functional area, it will manage, coach, engage and develop two members of the team.

    Why we need you:

    • The Regional Inbound Replenishment Specialist should independently focus on supporting the GDC/RDC/LDC, SCOCs and Customer Centers (Consignment Stock) with all aspects of Inbound Replenishment on a day-to-day basis. 
    • This includes but is not limited to the standardization, harmonization, and adherence to replenishment processes within Africa region. 
    • He / She is responsible for the development and implementation of replenishment strategies in alignment to Epiroc's divisional guidelines.  
    • To support re-distribution activities with aim of reducing excess stock in the region.
    • Ability to act as Subject Matter Expert and guide customers and other employees in the functional area.
    • Manage, coach, engage and develop resources allocated to your team. 

    What you’ll do

    • Independently support the GDC/RDC/LDC, SCOCs and Customer Centers (Consignment Stock) with all aspects of Inbound Replenishment on a day-to-day basis
    • Secure standardization, harmonization, and adherence to replenishment processes within AFR region
    • Participate in meetings and/or support account management by providing replenishment related information and reports (internal and customer meeting) 
    • Standardized open order management (follow-up and feedback)
    • Ensuring system cleansing (GIT, DRPs etc.)
    • Identify competence and knowledge gaps 
    • Independently plan and carry out training activities in defined areas within the function
    • Guide and train other employees in the functional area in a structured way  
    • Additional duties relevant for the function in the region/sub-region/country may occur

    The profile we are looking for

    • Good working knowledge of English, both verbally and in writing
    • Extensive experience within the Inbound Replenishment function
    • University degree in economics / industrial economics / logistics or the equivalent experience
    • Knowledge of the mining industry would be an advantage
    • Skilled on Microsoft Project, Word, Excel and Outlook.
    • Proven experience working with IT business tools (Business Key User)
    • Excellent interpersonal and communication skills
    • Customer service orientation
    • A sense of urgency
    • Attention to detail
    • The ability to solve new, ambiguous and complex problems
    • Leadership experiences would be an advantage

    What matters to us is someone who demonstrates:

    • Self-directed and can work independently. 
    • Places emphasis on the quality of their work.
    • Holds themselves accountable for delivery and can work to deadlines.
    • A team-player who collaborates to get things done.

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    Technical Assistant - Platreef

    Mission 

    • Promote and protect Epiroc brand reputation by providing a world class service to Epiroc customers. Act and behave in honour of the Epiroc values and brand promise at all times.

    The role 

    •  Adhere to environment, health and safety programs and requirements.
    •  Ensure planned maintenance schedules exist for each machine and liaise with the Product Specialist and Technicians.
    •  Draw up relevant tendency graphs regarding machine performance and control on a monthly basis.
    •  Track and report on maintenance cost and expenses against forecasted values and give early warnings of deviations to the Site Manager
    •  Support continuous improvement projects by providing management and maintenance information
    •  Inventory control and management by:
    •  Liaising with mine engineering team to ensure the planned parts is available on the date of planned maintenance
    •  Control stock and non-stock supplies on surface equipment
    •  Planning stock requirements for the service contract in collaboration with Epiroc South Africa HQ
    •  Ensuring that all work done is invoiced in accordance with the service contract and company rules
    •  Follow up on parts requirements
    •  Process parts orders and follow up on back-order parts
    •  Stock counting and reporting
    •  Capture labor hours
    •  Submit invoices for payment
    •  Pre-order identified forecasted parts in advance for planned replacement.
    •  Track consignment parts movement and develop action plan together with Product Specialist to either sell to customer or install during services.
    •  Work on standby or shift system when required.

     
    Competences, skills and experience

    • Grade 12
    •  Valid driver's license       

    Required Skills and Capabilities
     Technical & Product knowledge

    •  Good interpersonal skills
    •  Computer Literate
    •  Microsoft Office proficiency (Word, Excel, Outlook, and PowerPoint).
    •  Experience working in ERP system, such SAP, BPCS.
    •  Excellent planning skills
    •  Ability to work unsupervised.
    •  Valid driver's license
    •  Team leadership skills and teamwork
    •  Relevant experience in maintaining mining fleet.
    •  Project planning and execution skills
    •  Why should applicants choose to work in this position and within this department?

    Method of Application

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