Customer Manager - Tools and Attachments at Epiroc

Main Responsibilities 

• Maintain and increase market share and profitability
• Professional and highly motivated to maintain and increase market share and profitability for Rock Drilling Tools.
• Endeavour to enlist new customers.
• Supporting the companies policies and procedures
• Assist with collection of outstanding monies due from sales.
• Ensure correct forecast per warehouse is established.
• Ordering of correct products for weekly stock replenishing.
• Follow up on new orders, deliveries, and back orders.
• Regular update of receipts and stock issues. (Documentation).
• Reconciling of stock in warehouse – monthly verification.
• Managing and reconciling of stock in warehouse.
• Reconciling of figures for invoicing.
• Monthly update of PDC Statistics.
• Present realistic target for monthly/annual sales for approval.
• Intimate knowledge of Market share in area.
• Monthly reporting to product managers of developments in area.
• Ensuring continuous customer support regarding product performance.
• Continuous follow-up and after sales service
• Correct pricing structures to be applied (outright / contract)
• Quotations to customers to be approved by management.
• Product presentations to new and existing customers to promote product.
• Liaison with customer on new products and designs.
• All new products or design change requests to be forwarded to Product Manager.
• Liaise with customers regarding product related queries. (claims / non-performance)

Required Skills and Capabilities

• Extensive product knowledge on all rock drilling tools product lines.
• Knowledge of surface mining applications 
• Ability to achieve set targets/goals.
• Knowledge of correct applications of products.
• Require medical fitness certificates.
• Ability to write detailed and comprehensive reports (monthly)
• Able to work without supervision and be a team player.
• Good communication skills and customer focused, and be presentable on all levels.
• Computer Literacy
• Valid drivers license.

Education and experience requirements 

• 3-5 years' experience in a similar role
• Experience in the mining industry 
• Tertiary qualification in business management and/or sales and marketing